Matt L.
Reject my releases then zero customer service response for 3 weeks
I have been a NEXT PRO paying subscriber for 2 years. I have been trying to distribute my newest EP through them and the services I paid for but my release keeps getting rejected because of 'errors' yet there are no errors I can see in the release. Everything is correct and it allows me to send but then gets rejected 3 days later. This could be some error in their system but why they get a 1 star review is because I have now emailed and DMed them 7 times over 3 weeks and received no response or attempt to help me. Instead my release date is arriving this week and I have no distribution which is forcing me to make it a bandcamp and youtube only release. They took £90 from me then reduced the service I get for that mid way through then don't actually distibute my release and have zero customer service on any platform. I have demanded a refund but I think it will require a letter from my lawyer before they actually bother to talk to me. Oh 1 more thing, they keep copyrighting my own youtube videos despite multiple times where I have told Repost (company behind Soundcloud) that its me, the artist releasing my own music on youtube. They still deny my claim. Total joke!