SoundCloudReviews of soundcloud.com

Me as a disabled person with limited cognitive function are filled with dissapointment after reciving an enourmous invoice from Soundcloud after my attempt to unsubscribe. Not that I am only on sick leave but I also feel fooled. Shame on Soundcloud for not making unsubscription as easily available as subscription!!

At Soundcould for Artists, the customer service is down. They supposedly guarantee fast service and constant contact, but they do not respond to tickets addressed to them and the bot has stopped working.

Constant issues with uploading tracks for distribution and monetisation. Their customer service is non-existent, the chat bot isn’t even acknowledging my questions any more. The one time they did respond it didn’t help fix the problem at all. My tracks keep getting rejected cause they don’t like my cover art and say its not the same as the track details, but their system has locked the track name into the album name and there is no way to change it. The information link it gives says you change it in the track editing but there is not way to edit the album name. This is really stupid. Then when i try to distribute another track it tells me I can’t do it because I don’t have any approved tracks. But then it’s impossible to get approved and there is no customer service. DONT BOTHER PAYING FOR ARTIST SERVICES ON THIS PLATFORM THERE IS NO SERVICE ITS A SCAM

Soundcloud will rip you off, do not use their artists program, release day, and no track on SoundCloud, multiple issues uploading original work to be told it is not original, no human contact just a bot that is the worst you will come across, they will just take your money for a zero service and multiple issues! the joke is that they are using a sample tune for their adverts on youtube, they are just ripping of their customer avoid this company they will just waste your time and money

I get it, if you want to remove ads pay for it... but 30 seconds ads after every single song in the playlist is crazy.

Customer Service inexistent; A robot boot that creates a ticket service for you only to receive, after 10 days ,the following email: "Hey there, Thanks for getting in touch with us at SoundCloud. We’d like to inform you that at the moment we’re experiencing a higher than usual number of requests that unfortunately is preventing us from responding as quickly as we’d like to - we apologize for the inconvenience. If your matter has been resolved in the meantime, please consider this ticket as closed. If you still need help with your request, please reply to this email and we’ll be happy to get back to you as soon as possible. Please note that this may still take a while. In the meantime, please check out our Help Center, you might be able to find what you’re looking for."

One of the few good "big tech" experiences that we as a small business have had is with SoundCloud. We use SoundCloud for our daily podcasts and they are reliable and efficient and fairly priced. We have averaged only one problem a year using their service (and we use it almost daily to upload podcasts for four years now). These problems are server-side issues that always seems to resolve in an hour or so. I like their no-hassle way of doing business. Using their platform is seamless for us and our Subscribers.

appalling customer service.. i create tickets through they useless chatbot and they are NEVER answered.. i will probably quit soundcloud Artist, not worth it..