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Soundcloud used to work
Soundcloud used to work - now they have found something to justify their employees' existence and have changed the format so it no longer works. You could run out of oxygen trying to upload a track these days, despite claims the change now makes it super easy. It isn't. Like all platforms that carry a burden of staff who need to justify their existence and so redesign everything that works so that it does not, the system now asks questions at every juncture. I uploaded a 6min track only to be advised it was "too short". You now need two-stage verification to access your site. Drop and drag images don't upload - you have to open a file on your PC and select them, it seems. As for customer services, they used to respond quickly. Three weeks later with tracks I uploaded "still processing" on my site and no response, despite two emails to them. I got a standard response saying they had a lot of tickets and would respond when they could. So, not at all, it seems. I had to delete the tracks and start again. And so at 3.2am, I am writing this while my track cannot be uploaded because at 6min, it is "too short" - and another I tried to upload and deleted when it got stuck halfway is now showing as still uploading and I cannot upload anything else until it is finished, even though it no longer exists on my site, except in SoundCloud's mind. Whoever redesigned the site to make it "easier" did what all programmers do - they think being over-clever will earn them Brownie points at work and never mind the UX for those who are really paying their wages ie us. Really annoying and no customer services at all, apparently.


