SoundCloudReviews of soundcloud.com

Soundcloud for Musicians continually denies applications for Monetization due to the use of AI. Their Monetization Terms of Service (MToS) states that: "...recordings that are exclusively (100% GenAI) computer-generated through the use of artificial intelligence.." are disallowed. This is understood. However, no matter what proof you provide that you are not using AI 100%, they continually deny monetization. More annoying is that they do this inconsistently. SoundCloud last week wrote to me and stated that "We can only approve content that is 100% original." Furthermore, they go on to state "We utilize this phrase to indicate a production that has been recorded and composed entirely without the incorporation of any samples or sounds obtained from sample purchasing platforms such as Splice or any other similar sites." This is not what the MToS states. Under the MToS agreement, it is possible to have some AI generated track content as long as its not "exclusively" generated by AI. In reality, SC continues to reject track monetization due to the use of AI, even when I produce paperwork and waivers to show I have the rights and permissions to monetize. These rejections are clearly inconsistent with SoundCloud MToS and leaves creatives confused as to what the rules really are. One other source of confusion and frustration is that SC reject tracks with the word "remix" or even "mix" in the title. For EDM producers, this is a normal nomenclature to use and what is really ironic is that the remixes are remixes of producers own tracks! This is another "rule" that is inconsistently applied. And lastly (but not least) the support bot that they use has no real use other than to raise a support ticket and when responses are made to SC's support emails, they disappear into a black hole, never to elicit a response back. It would appear that difficult questions just get "forgotten" or binned. The whole support question needs a top to bottom rethink and redesign with more resources put into it to make creatives experience much smoother, with greater transparency and consistency with the rules.

I write this with a heavy heart as I love SoundCloud, the platform has been great to me over the years and has really helped in my music career, unfortunately my recent customer experience has been very poor and will probably make me think twice about renewing my Pro subscription, all I wanted was some simple help with removing a faulty upload, I must have tried to reach out via the customer support chat about 8 times and every time I get fobbed off or nobody contacts me back to the point I have given up and left the faulty post up. Unless SoundCloud gets a grip I will be moving to Mixcloud full time

I bought a subscription but it says I dont have a subscription and I cant cancel it even though I paid money

Soundcloud used to be good. Then I don't know what happened, but these days their service and support are both garbage. The lowest of the low, anyone could ever imagine. I had many tracks uploaded that remained for YEARS. Then suddenly one day, everything was deleted. No warning, no email explaining why. Just gone. And the matters are even worse when it comes to their "support". You can't file a ticket to get help from a human, you have to rely on a stupid bot that is being worse than useless and gaslight you into believing that it has sent a ticket while you get 0 proof of that. It's a shame what happened to Soundcloud, but at it's current state and where it's going, it definitely deserves to rot in the lowest ground possible. Also, just for the protocol, I believe the company is more than eligible to be sued for their behavior and what they are doing. So just keep that in mind. 1.4 in Trustpilot is way too generous for it.

I had a serious issue with an unauthorized account created under my name by a former distributor. It was emotionally exhausting and technically damaging, especially since it blocked my ability to run ad campaigns and protect my music through Content ID. SoundCloud responded quickly, professionally, and with care. They deleted the unauthorized profile without delay and treated my concerns with dignity. This kind of support is rare in the music distribution world, and it made me seriously consider SoundCloud as my future distributor. I’ve been trying to resolve a Content ID failure since September, caused by misrouting and re-releasing of my music under a former artist name. While the issue is still ongoing, SoundCloud’s responsiveness gives me hope that I’m finally speaking to a team that listens and acts. Thank you for treating artists like we matter.

SoundCloud holds your music hostage. The moment you pass their free limit, they hide your tracks and block you from downloading them unless you pay. Your own work is locked away behind their paywall. Meanwhile, platforms like YouTube and others let you upload as much as you want and never block you from your own content. It’s one thing to stop streaming, but blocking download access to the creator is a shady move. This is why so many DJs and producers eventually move to Mixcloud, Audiomack, or Bandcamp. Those platforms don’t pull this kind of paywall on your own files. SoundCloud built its base on independent artists, then slowly locked down features behind upgrades. Classic bait-and-switch model.

Aujourd'hui la situation est décevante je ne peux franchement pas écouté mon soundcloud sa fait beaucoup a quoi dois-je m'attendre vous allez faire quoi je vais attendre longtemps c'est pas possible vous ne comprennent pas sa fait depuis le 20 décembre 2023 et ont et en 2025 je doit faire quoi moi c'est honteux des gens en 2025 il écouté soundcloud et moi j'ai rien vous me décevez faites quelque chose j'en ai ral bol sa m'énerve au plus profond arrangé la situation je n'en peux plu je suis sous tension je vous dit ma déception en 2025 la cata

Ich habe ein Pro-Abo bei SoundCloud abgeschlossen, da ich KI-generierte Musik hochladen wollte, was von der Plattform explizit akzeptiert wird. Anfangs lief alles gut: Meine Musik wurde für die interne Monetarisierung zugelassen und auch zur Verbreitung auf Plattformen wie Spotify und Apple Music freigegeben. Doch nach etwa zwei Wochen änderte sich alles. Plötzlich wurden neue KI-Tracks abgelehnt, und ich wurde aufgefordert, ständig Nachweise hochzuladen. Der Eindruck entsteht, dass SoundCloud am Anfang die Nutzer anfüttert, nur um ihnen später das Leben schwer zu machen. Die Anforderungen an die Nachweise wurden zunehmend willkürlich. Obwohl ich nachweisen konnte, dass mein Musik-KI-Dienst sämtliche Rechte an mich abgetreten hat – was die Nutzungsbedingungen bestätigen – wurde dies nicht akzeptiert. SoundCloud schien nur Musik-KI-Dienste zu akzeptieren, mit denen sie selbst zusammenarbeiten. Diese plötzliche Änderung lässt auf ein unseriöses Geschäftsmodell schließen, das darauf abzielt, Abonnenten zu gewinnen und dann die Hürden zu erhöhen, sobald es um die Monetarisierung geht. Es ist, als ob man in ihrer Prüfstelle mit Würfeln entscheidet, welche Tracks akzeptiert werden und welche nicht. Fazit: SoundCloud wirkt unseriös und scheint eher an der eigenen Monetarisierung interessiert zu sein, als an einer fairen Behandlung ihrer Nutzer.