Lily
We really liked the speed as to which…
We really liked the speed as to which the curtain arrived, however were surprised to see where it came from as there was no information about this on the website and I think for transparency they should really say! We were disappointed with the plastic eyelets and had actually asked for hooks for a runner - it has been okay for installation though as we have a pole. For the price you would expect to have metal eyelets at least. The quality is okay - not as good as other reviews suggest. Yet to have the full experience of the sound proofing and will wait the advised ten days.... Customer service was good when enquiring about custom colours.
Response from Sound EscapeAug 2, 2024
Hello Lily, Thank you for your review. If you ordered a hooks attachment and received eyelets attachment, we would be happy to send you new curtains with the correct attachment type. We are really sorry for this mistake! Alternatively, we can send you our new metal eyelets (these are easy to install). Your satisfaction is our top priority. Please contact us at [email protected] so we can resolve this issue for you. Best regards, Sound Escape

