merry W.
the shipping fee is too high.
the shipping fee is too high. i like the insoles. They are good for my leg length adjustment.
Response from Soul InsoleDec 24, 2024
Hi Merry! We are very sorry to read that you are unhappy with the shipping cost. We are a small business and we do the best we can to make shipping affordable by covering part of the shipping cost for our customers for orders under $35 and by fully covering the shipping cost for orders over $35 within the US. For the heel lifts, a $15 item, our cost to ship within the US is actually close to $7.50 (about $5 in postage paid directly to USPS and about $2.50-$3 in fulfillment costs), however you can see in your order that we only charged $4 to you for the shipping. Hope this helps in understanding. Unfortunately, shipping costs have gone up over the years!

