Carolyn G.
I have very flat feet the arch supports…
I have very flat feet the arch supports and heel supports did NOT relive my feet pain,arch pain and ankle pain
Response from Soul InsoleDec 1, 2021
Hi Carolyn! We are sorry to hear this! Don't worry, we understand that everyone's feet are different and can have different needs, so we have a 100% satisfaction guarantee. Maybe you have a different foot ailment all together that is calling for a different type of support. We would love to help guide you if you're open to that! Please let us know a little more about what's going on with your feet if you're interested in some help and guidance over the phone or here by email: [email protected]. Our phone number is: 619-746-7256. If we can learn more about your needs, and we figure out that there was a different product that could help you, we can offer an exchange. If you prefer to just return them for a refund, that's totally fine! Mail them back to us with a note including your name, email address, order number and write "Request For A Refund". Please allow up to 10 business days after receipt of the return for us to process the refund. Here is our returns address: Soul Insole 9126 Rebecca Ave San Diego, CA 92123