Denise M.
Resolved
Miss communication resolved
Response from SoulCybinJun 23, 2025
Dear Denise, We’re truly sorry to hear about your experience and appreciate you sharing your concerns. We understand how upsetting it can feel to be charged for something you didn’t intend to continue, especially when our offerings didn’t meet your expectations. It looks like your original order was placed through a discounted offer that included a subscription, but we realize this may not have been clear at the time, and we take full responsibility for that confusion. Please rest assured that we’ve already replied to your email and are here to make things right. We’ve offered to cancel the subscription, issue a full refund once the item is returned, and help you unsubscribe from emails if that’s your preference. We’ve also clarified how our voicemail system works and why we may not have been able to reach you sooner. We’re a small, values-based team, and we never want anyone to feel pressured or unsupported. If you feel that your review was more about the misunderstanding than the offering itself, we’d be grateful if you might consider updating it — but either way, we’ll do all we can to resolve this kindly and completely. With care, Mauro from the SoulCybin Member Support Team



