SoulCybinReviews of soulcybin.org

Response from SoulCybinAug 26, 2026

Dear Cruz, Thank you for sharing your experience with us. We are truly sorry for the stress and frustration this delivery issue has caused you. We completely understand how upsetting it must be to have a package marked as requiring a signature left at the wrong address. I personally checked our support communications, but unfortunately, I was not able to find the emails you mentioned. We would really appreciate the opportunity to look into what happened and make things right. Could you kindly reach out to [email protected] with your donation details so we can assist you directly? We also noticed that your review appears to have been posted from Mexico. We currently only operate and ship within the United States, so if this donation was intended for delivery outside the US, we would be grateful if you could clarify this with our support team so we can better understand the situation. We are very sorry again that you were left feeling stressed and without the support you needed. We truly value your feedback and would love the opportunity to take care of this with you. SoulCybin team

Response from SoulCybinJul 9, 2026

We're sorry to hear that our emails felt overwhelming. That certainly isn't the experience we want anyone to have. We send educational resources, guidance, and updates because many of our members find them valuable, but we completely understand that not everyone wants to receive frequent emails. Every email we send includes an unsubscribe link so members can opt out at any time. If you're still receiving emails after unsubscribing or need any assistance, please write to us at [email protected], and we'll be happy to help make sure your preferences are updated. Thank you for taking the time to share your feedback. We'll take it into consideration as we continue improving our communication. With gratitude, SoulCybin Team

Response from SoulCybinJun 5, 2026

Dear John Thank you for sharing your experience. We're sorry to hear that our offerings were not the right fit for you. Every person's experience is unique, and while many members report positive results, we understand that this is not the case for everyone. We're glad we were able to connect with you directly and resolve the matter through our satisfaction guarantee. We sincerely appreciate you giving SoulCybin a try, and we wish you all the best on your journey. 💛 Warmly, SoulCybin Team

Response from SoulCybinMar 11, 2026

Hi Todd, Thank you for sharing your experience. We’re sorry to hear our offerings did not feel supportive for you, and we understand how frustrating it would be to also feel that your subscription continued after you tried to cancel it. We truly want to make this right. Please reach out to our support team with your order details so we can look into the subscription status and review what happened more closely. If anything was processed in error, we want to help resolve it with care. We appreciate your feedback and the opportunity to make things right. warmly, SoulCybin Team

Response from SoulCybinAug 22, 2025

Hello there, James! Thank you for sharing this — we completely understand how unsettling that experience must have felt. However, we want to clarify: Unfortunately, there are scam websites out there pretending to be SoulCybin, and it sounds like you may have encountered one of them. While we do offer Zelle as a legitimate payment option in some cases, we never use CashApp. So if you were asked to send money that way, it was not our team. We’d really appreciate it if you could forward us the details (such as the website URL or emails you received) at [email protected]. This will help us protect you — and others — by reporting and shutting down the fraudulent site, which we’ve successfully done before quite a few times already. We also hope you’ll consider removing this review, since it doesn’t reflect SoulCybin itself. We’d love the chance to serve you directly and show you why so many members speak so highly of their experiences with us. We’re here to help make this right, and we’d be honored if you’d give us a fair chance by emailing [email protected]. With care, The SoulCybin Team

Response from SoulCybinJan 21, 2025

Hi Mary, Thank you for bringing this to our attention, and we’re truly sorry for any confusion or inconvenience you experienced while trying to reach us. We want to ensure you have all the ways to contact us for assistance, you can reach our Member Success Team: Via Chat: on our website at soulcybin.org, Monday to Friday from 10:00 AM to 3:00 PM Eastern Time. Via Phone: Please call us at +1 (888)-899-7087, Monday to Friday from 12:00 PM to 3:00 PM Eastern Time. If you call outside these hours, you’ll hear a message with our working times. Via Email: You can email us at [email protected]. If you prefer, feel free to include your phone number, and we’d be happy to call you back. We’re committed to providing the best possible support and would love the opportunity to assist you. If you could update your review once your concerns are resolved, we would greatly appreciate it. Reviews like this impact us significantly, and we want to ensure your experience with us is a positive one. Thank you for your understanding, and we look forward to helping you. SoulCybin Team

Response from SoulCybinDec 13, 2024

Dear Phillip, We’re truly sorry for the experience you’ve had and completely understand your frustration. You’re absolutely right that this is not the experience anyone should have, especially as a first-time client. Please know that your trust means everything to us, and it’s deeply upsetting to hear that we’ve let you down. Unfortunately, while we’re not sure why UPS lost your package, we take full responsibility for ensuring our members are taken care of when things like this happen. That’s why we immediately issued the refund you requested and offered to reship your order as an alternative. Additionally, as a small gesture of apology, we’ve sent you a little gift, and we truly hope it reaches you safely and brightens your day in some way. If you ever feel ready to give us another chance, we would be honored to make it up to you. In the meantime, please know we’re here for you and appreciate the feedback you’ve shared—it helps us improve and do better. Thank you for your understanding, and we wish you all the best. The SoulCybin Team

Response from SoulCybinDec 5, 2024

Hello, Thank you for taking the time to share your feedback. We genuinely value hearing from you, and I want to address your concerns with respect and understanding. We are deeply sorry for the issue with your package. While such occurrences are extremely rare we understand how frustrating this must have been for you. Even though the situation was caused by the carrier and beyond our control, we took full ownership by refunding not only the shipping cost but also the entire transaction to ensure your satisfaction. Regarding the capsules, we’d love to work with you to understand why you may not have experienced the benefits you were hoping for. It’s important to follow the guidance provided in the welcome kit, which you should have received via email after checkout. If for any reason you didn’t receive it, we’d be happy to resend it or assist you directly. We’re confident in the quality of our offerings, as evidenced by the experiences shared in other reviews on Trustpilot, and we’d like to guide you through your journey to see how we can help. We kindly ask you to consider updating your review to reflect these efforts, as we believe your feedback is important for others as well. Regardless of your decision, we sincerely wish you all the best on your journey. Warm regards, The SoulCybin Team