souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAFeb 18, 2021

Hello, Tammy! Thank you for leaving us a review that is true to your sentiments. We are sincerely sorry to hear that you had to be on the receiving end of the outcome. Worry not, as we are looking to solve this issue with you. To clarify, souk+SEPIA is a marketplace of gently and lovingly curated boutique items, and we are based in Newark, New Jersey. Once again, we apologize for the inconvenience this has brought upon you. Usually when this happens, we offer you a free return via our Returns Center. If you like, you may visit our Newark office. A Customer Care Specialist will email you shortly with our office hours included. Rest assured, we will do everything in our power to resolve this issue and turn the experience around. The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAFeb 25, 2021

Nisi, do you have any idea how much this review helps our cause? Let's count this as one of the many good things you can leave to the world. You're the best! With everything else around us not getting any easier, we thought we could be an exception and have a super-easy returns process for our dear customers, and we're glad this move is getting positive feedbacks from y'all. Stoked to see you again soon, Nisi! Have yourself a splendid rest of the evening The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAFeb 25, 2021

It is in these moments that we truly feel that we have accomplished something of great importance. In these moments, our confidence grows in knowing we are a company who truly cares for their customers. Your positive feedback only reinforces the fact that we have a superb and competitive team of Customer Gratitude personnel. It would surely lighten up Aly's day to hear about what you have to say for us and her customer service! Thank you for keeping us going! ❤❤❤ The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMar 5, 2021

How do you do, Phil? You have no idea how much we appreciate your sharing of your positive experience with souk + SEPIA! This honest expression of satisfaction gives to us a rich sense of fulfillment. ❤ We look forward to seeing you again soon! This is a warm welcome from the souk + SEPIA tribe! The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAFeb 18, 2021

Hello, Tashauna. Thank you for writing about your experience here. We appreciate every review from our dear customers and hold each and every one with high regard. First of all, we sincerely apologize for any inconvenience caused. We, as a customer-friendly company, do not take this lightly. We dedicate each day to improve our services for all of our customers and we have come a long way since. Reducing shipping and wait time is one of the challenging aspects of running a marketplace online, so we recently hired a consultant to help us improve our shipping methods and process to avoid these kinds of problems in the future. Please take a look at the email we've sent you to contact our customer experience office directly. We're happy to discuss additional details to resolve this matter with you. If you ever decide to give us a chance despite starting off the wrong foot, we can provide you a 35% discount on your next order. I hope we can win you back again as a customer. Thank you for taking the time to read our response. The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMar 5, 2021

This is because we want to be a company our customers can trust doing business with, Maggie! We understand that mistakes are made and things aren't getting any easier for us these days, so we at least want to make this side easier for you all. We wouldn't want anything more than to keep you satisfied with our services. Thank you for the 5-star review you've left for us! You have no idea how big of a help this is! We hope the rest of the week goes well for you! The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMar 5, 2021

Our biggest of thanks goes to you for leaving us a generous 5-star review for everyone to see, Gillian. You even went an extra mile for us when you told all your friends and family to shop with us! It is truly regrettable that your item sold out. Thank you for sharing your superb experience with everyone here. It is a pleasure to have you part of the souk + SEPIA tribe. We will keep getting better at what we do and what we offer for all you queens out there! The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia