souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAApr 3, 2021

We take full responsibility for any trouble caused, Erica. We truly would like to turn the situation around. We would like to know how we could help you. One of our Customer Gratitude team members has sent you an email where you can reply about your issue. We are looking forward to hearing back from you soon. Know that we will do our best to provide you with the most ideal solution. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 2, 2021

We do try our best to ship out the items as quickly as possible, but doing so is a challenge during a global pandemic which requires factories and courier companies to comply to COVID-19 prevention guidelines that includes reduction of maximum employees within a facility. Of course this doesn't take away the fact that we feel sorry for your experience, Vivian. We truly care about how you feel and want nothing but a wonderful experience for you. As I was checking your order, I see that this replacement began processing on the 18th of March. Our order processing takes about 3 to 10 business days which means we are still within the timeframe. We can assure you that there are no delays in the processing. In fact, your order already has a tracking number and is expected to arrive by April 5th according to this link https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9205590256037639934276%2C&tABt=false We hope you find comfort in knowing that your order will be arriving soon! I hope this helps! Please don't hesitate to write us back should you have further questions or concerns. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 2, 2021

Hello, KDash! We would like to thank you for putting this to our attention. At the same time, we genuinely feel sorry for any trouble this may cause. There is nothing we want more than to have this case resolved in an optimal manner. Since we do not have your information here, we have sent a request which you can reply to with your order number and email address at least. From there, we will be discussing more about the order and we will surely find a way to absolutely fix this. We are looking forward to hearing back from you again soon. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 2, 2021

Thank you for dropping by and leaving us a review, Nina! If you do find souk + SEPIA as a pseudo company, then we would like to extend our sincerest apologies for giving you this impression. If you find it in your heart to give us a chance to fix things, we would gladly seize the opportunity to do so. We are hoping to hear back from you so we can get started on correcting things up for you. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 6, 2021

This damn near brought me to tears, Deidra! Your story is an absolute inspiration to us in the souk + SEPIA Tribe and to all the mothers out here! This proves that no matter how dark the times can be, there is always a light at the end of the tunnel! To have 8 human beings depend on you while battling the bane of humanity, cancer, and kicking its butt too is a feat we all could use in the midst of a global pandemic. As I am writing this reply, I find myself rereading your review as it just gives me so much inspiration. It is amazing how big a piece of clothing can change a person's demeanor. We will perpetually be grateful to you for being a part of your self-rediscovery not only as a mother or a wife but also as a survivor!! We hope you continue to enjoy the triumph of vanquishing a tough adversary in the form of cancer cells. You are one tough momma and let me just say that the whole souk + SEPIA team is proud of you! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMar 19, 2021

This helps further our cause a lot, Denise! We will forever be grateful for this one good feedback you have about souk + SEPIA! Truly, we have earned customers who are not only loyal but also supportive of us! From the bottom of our hearts, THANK YOU! ❤️ —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia