souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAApr 6, 2021

We can't wait to receive that extra star for when you finally receive your orders, Leotha! It gives us comfort knowing that you find ordering in our site pretty easy. We intended it to be as easy as possible for everyone to browse through our website for a smoother online shopping experience and we 're so glad we got a positive review about this from you! Should you have any questions or concerns that need attention, please don't hesitate to email us at [email protected] and a Customer Gratitude personnel shall assist you further! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 6, 2021

It boosts the whole team's morale to know that you had a hassle-free experience with us, Zion! We are utterly pleased especially that the source of this review is organic or not from an invitation from us in other words. Sharing your positive experience here helps a great deal in letting other people know that we are a legitimate company with legitimate outfits for everyone to feel good in! We genuinely appreciate you dropping by to leave us your honest review. We hope to see more of your reviews again in the future! Please take good care and stay safe! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 1, 2021

Hello, Yapha! Thank you for sharing your sentiments about our service. We absolutely respect all opinions from people, be it from actual customers or not, be it good or bad. We want to make sure that your case be handled well, so we have sent you an email which you can reply to and someone from our Customer Gratitude Team will lend you a hand and help you get to the bottom of things. We want to be able to turn this experience around as this is your first time ordering with us. We would be sincerely grateful if you can give us a chance to help you. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 6, 2021

As a customer, I believe leaving an honest review such as this is one of the best things you can do for a young company like us, and you have our sincerest gratitude for that, Nicole! We think that it is really fair of you to share your experience here with everyone. We understand the frustration the shipping can give our customers, but due to COVID-19 restrictions, some of our partner couriers are experiencing challenges in fulfillment with limited workforce running their facilities. During these trying times, our couriers are doing their best to send the items in a timely manner and surely, our CEO is in the looks to improve our shipping times as we have had quite a number of concerns regarding the delivery times. We're truly sorry for any inconvenience caused by this incident. It would be a pleasure for us to see what we can do to help make the experience a little better at least. You can email our Customer Gratitude Team at the email address provided below. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 6, 2021

It is our utmost pleasure to be on the receiving end of this review of yours, Niki! Thank you for letting everyone know that we are a real company with real customers! Although it is quite regrettable that you didn't receive the type of material you're expecting and had to send some items back, we are happy that you find our returns process smooth. It's good to hear from a customer that they find our returns process easy. This is how we know that our system is working the way we want it to. Thank you for giving us the benefit of the doubt. We shall make the most out of this chance and look forward to seeing you again in our shop! If you need any additional help, you can reach us at [email protected]. We hope the rest of the day goes well for you! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 1, 2021

Apologies for any potential inconvenience this may cause, Krystal! We want to assure you that we only aim to satisfy our customers in every turn and I'm sorry if you had to be in this kind of position. Fret not, as I have requested our Customer Gratitude Team to take care of the issue. Please expect an email from us within a few minutes from the time this reply is posted. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 1, 2021

Hello, there! Please accept our apologies for the trouble this may have inflicted upon you. I get where you're coming from and I would like to make things better for you. Before that, let me just clarify that our company is 100% black-owned. We are located in Newark, NJ but we have partnered with various reputable global merchants and are also working with artisans around the globe. They`re particularly in the US, UK, Thailand, Tibet, China, and India to name a few and we ship directly from our warehouses where they're located. We are sorry if ever you, in any way, feel misled. Such a thing isn't how we want to treat you. Not to worry, we will be sending you a follow-up email where you can get to communicate with a Customer Gratitude team member who will help you with your concern. To good days ahead! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 2, 2021

I hope you're having a pleasant evening, Cassie. From the bottom of our hearts, we would like to thank you for putting in a review. We totally appreciate people who take the time to put in a review even though they can choose not to. We like hearing from our customers. These reviews are a key component for the betterment of our overall service and there are some things we would need to clarify with you so both sides can understand each other better. I have bumped our Customer Gratitude Team to reach out to you and assist you with anything you need help with. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia