souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAMay 3, 2021

Dear Nicole, Through your words, you have made us more optimistic about the growth of souk + SEPIA! We could attribute a lot of our success from people who help spread the good word about us. We are happy beyond words to know that you loved your purchase. And good work losing those extra pounds. That must have felt good for you and we're really proud of you. Such an achievement can be quite challenging for others to accomplish. Pretty sure it wasn't that easy, but what matters is you did it! As per your troubles with tracking the CNE package, we sincerely apologize. We do acknowledge that our shipping system needs more improvements which is why we had hired a new consultant who will be helping us in terms of shipping update efficiency. We are proud to be based in your hometown of Newark! Thank you for your well wishes. We pray for you and your family's safety during these times of trouble. We all look out for each other. Have a evening day ahead! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 3, 2021

Dear Nurse B, It is with great pleasure that we receive your most welcome compliments for the artworks you have purchased from us! Each positive feedback our clients provide us is a really big help for a developing company like ours, we have said time and time again. We couldn't be any grateful that we have your support. It is one of the many pleasures this career can give us and it certainly makes us want to go after it with even more passion. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 30, 2021

Hi Racine, We immensely appreciate your bringing this to our attention. Our sympathies are with you as we truly understand how awful it feels to receive items that weren't as promised in terms of quality. We would like to express our deepest regrets for overlooking the refund that should have been granted to you earlier. We take full responsibility and do not intend to hold refunds against our customers. We have gone and processed a full refund for your order which you will be receiving a notification email about. The funds will settle in as fast as 3 to 7 business days, depending on your bank. We are willing to go beyond just to earn a shot at redemption. We have sent you an email containing more solutions to make up for the inconvenience you have experienced with this order. We hope you take comfort in knowing that we won't just sit around and see a customer go when we have the capability to improve a client's experience with us. We have also sent word to our partners of this incident to help us maintain a strong relationship with our clients through making sure the products' quality is in tip-top condition. We sincerely hope this has helped. May you have a pleasant evening. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 29, 2021

Dear Tiffany, We are asking for forgiveness for the inconvenience this has brought upon you. This kind of experience will never be something we want for our dear customers. We are here to listen to you, and help you get through this trouble. Regarding our items being shipped from China, yes, that is true. But what is also true is that we also do business with merchants not only from China, but from the United Kingdom, United States and even Nigeria to name a few. Our company is a 100% black-owned We just got featured at The Muse for 23 Black-Owned and Black-Led Businesses We Love on The Muse. Please check the links below: https://www.themuse.com/advice/black-owned-led-businesses https://www.themuse.com/profiles/souksepia#jobs We do not wish to make you feel this way, Tiffany. And for this reason, we have sent you an email with the resolutions we have prepared just for you. We appreciate your taking the time to read our response. We are looking forward to resolving this with you. With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 28, 2021

Hi Keshia, Thank you for bringing this incident to our attention. Your experience has not been what we intended for you and this is what's regrettable about this situation. We sorely feel ashamed for falling short of what we stand for as a company. Since souk + SEPIA is a marketplace for carefully curated items, some of the items may come from China as this is one of the countries where some of our partners are located. We also have partners in the United Kingdom, United States and even Africa. Despite our partners coming from different countries, we are 100% black-owned. You can check our founder's website at https://www.kneela.love/. We have also been featured in The Muse as one of the 23 Black-Led Businesses We Love on The Muse. Please see the links below: https://www.themuse.com/advice/black-owned-led-businesses https://www.themuse.com/profiles/souksepia#jobs We can assure you that this type of inconvenience isn't something we want for you to go through so we'll definitely work things out for you. We have emailed you the solutions we have prepared. We are hoping you'd appreciate it as our intentions to keep you is pure. Sincerely, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 28, 2021

Hello Chezza, Before anything further, in behalf of the whole souk + SEPIA team, we would like to extend our deepest apologies for blasting your expectations. Your desire to support black-owned businesses is admirable and only shows that you have a good heart. You are right about some of our items being shipped from and produced in China, but we only do carefully select the merchants we partner with. We just want to make it clear that not everything from souk + SEPIA is Chinese-made, as we do have partners from the UK, US and even from Africa. We feel absolutely sorry for misrepresenting the values we claim to represent with this incident. Our number 1 rule is to provide a full refund when a customer isn't satisfied. We have sent you a return label via email so you may send back the dresses or any additional items you'd like to return. On top of this, we have processed a gift card for $50.00 USD and a lifetime discount code for 25% off in hopes of winning back the support of a kind-hearted client. We hope to give you better moments to remember. We want to thank you for leaving us a review which is true to your feelings. We understand if this may not be enough. Please let us know if there's anything else we can do for you. With gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 28, 2021

To have you become a part of the souk + SEPIA family and its success is such a joy to us, Dianne! We have always been so blessed with appreciative people in the form of our customers! Not only will this feedback help boost our trust ratings, but it also drives us further towards being a better fashion provider to all the queens of this day and age! This helps us spread the good word about our brand and we cannot thank you enough for the free promotion. If you have a social media account like Instagram, please do mention us @soukandsepia. It'd be a pleasure for us to see how good you look in the pieces you have gotten from us. Once again, thank you for the uplifting message! May good fortune keep coming your way! We are rooting for you. 😊 —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 27, 2021

Thank you very much, Karen! May the Universe grant you everything you desire! 😊 —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia