souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAMay 7, 2021

Why, thank you for the 5-star review, dear! This may be a short one, but it sends the message and we are ever so grateful for the love you're showing us. You kinda got a 2-in-1 with that piece you got and we're happy you got every dime's worth with your order. This is to more compliment-magnet outfits! Looking good is a form of self-care so keep taking great care of yourself, sister! 🥰🥰🥰 —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 6, 2021

Hi Clarke, I'd like to start by thanking you for putting this to our attention. From my years of experience in customer service, I understand that this feedback comes from a desire to be saved as a customer as it is evident from the last line you left us. We respect you for still giving us some benefit of the doubt and we will make the most of this second chance you seem willing to give us. First, we need to be able to get your order number and the email address associated with your souk + SEPIA account so we could communicate with you through our customer service email and we will be taking it from there. We have sent you a request here in Trustpilot for these info. We will be looking forward to receiving these from you. I hope your days go sufficiently well from here on out. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 6, 2021

Hello AJ, You have our appreciation for the review you have left us. It is but a shame that we could not give you a 5-star experience because of the shipping time. We understand the weight of the situation and how it affects your perception of the company. For this reason, we sincerely apologize. Right now, we are working on some improvements on shipping and handling time, but this is to be announced soon. To have your full support would be a one of the things we'll definitely look forward to and we would do anything to have it as we understand your value. We have sent you an email to further discuss our offers of compensation. We hope you have the time to check it out as it will be worth your time, I promise. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 6, 2021

Hi Gale, We are touched by the feedback you had left for us. We have been needing to hear these kind words especially during these challenging times. You continue to give us strength and the drive to do better for everyone's sake. We are beyond grateful for the kindness you have shown us, which is why we have a surprise for you. Please do check your email's inbox. We promise you, it'll be worth it! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 6, 2021

Dear Krystal, Thank you for taking the time to raise this to our attention. We would like to sincerely apologize for the lack of attention for your concern. We will make sure to investigate the case further, but that is after we have solved the problem. Our order processing must only take 3 to 10 business days before orders are shipped out and we're upset with ourselves for inconveniencing you. A representative of ours will be emailing you to further address the case. We are keen to resolving this with you. Please see your email inbox. We will continue to communicate with you via email to give it the attention it deserves. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 5, 2021

Oh we serve with the best of our abilities to keep our integrity as strong as our materials, Michelle! Our hearts are warmed by your unwavering support! We look forward for another day to make you feel good and happy with your clothes! Here's to more success and compliments!! 🥳🥳🥳 —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 4, 2021

Hi La Verne, We put in quite some effort to put together our Instagram images so we absolutely love you for showing how much you appreciate it! We're lucky to have found partner merchants who deliver in terms of not just quality, but also style! We sure can't wait for you to get to enjoy your items when they arrive! I'm sure your investments will pay off big time with us! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 3, 2021

Dear Jubil, The feeling of gratefulness you have sparked in us tells us we are heading into the right direction in both our jobs and lives. We have infinite appreciation for people like you because you make work more worthwhile for us. Your suggestion is held with high regard here. Your opinions matter and we are here to listen to our customers and understand in what ways can make the cheers louder. We look forward to providing you with more products fit for queens. Backed by your support, we will give back our best for you. If there's anything else we can do for you, please don't hesitate to email us at [email protected] —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia