souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAApr 21, 2021

In behalf of the entire souk + SEPIA team, we would like to apologize65 for any potential mishap caused. We keep our clients' satisfaction as our number one priority and we feel terrible for your experience. We lay our best intentions into making things work for you. We would like to investigate and take a closer look at the case. We would greatly appreciate it if we can have your order number and the email address associated with your souk + SEPIA purchase so we can ask our Order Fulfillment Team to reach our partner artisan for that particular item you had ordered. We have requested this information here, via Trustpilot. We are looking forward to hear back from you as our desire to fix this matters the most to us. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 20, 2021

Hello, Mellony! It is but a shame that we are met under these circumstances. We do not wish to make any of our clients feel this way at all and we're absolutely sorry for being the cause of this. We had investigated the case and have made sure to guide the representative who was able to handle your query on what things they could have done better. We solemnly admit the lack of attention you had been given in the scenario and would really love to have this fixed with you. We have informed our Order Fulfillment Team of the delayed shipping updates for the tracking of your parcel. Please know that there are some cases where items have already shipped out though the tracking number hasn't been procured yet. Part of the possible reasons could be the COVID-19 guidelines for different cities and states. While our couriers are working hard trying to get packages shipped in a timely manner, it remains a fact that they do not have their full manpower capacity maxed out as is required of them to help prevent the spread of the virus. We understand money doesn't come easy for anyone these days, so we truly want to help you get your refund once we have determined the status of your order. It will only take a matter of 24 to 48 hours. As soon as we receive word about the status of your order, we shall contact you right away. We do have your email address and will, without a string of doubt, contact you as soon as possible. I hope this helps for now. We hope you have a pleasant day in spite of these unforeseen events. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 20, 2021

Hello, Todrina! We're feeling terrible to hear about the experience you've had with your this particular purchase. We can assure you that Souk + SEPIA's primary objective is to offer elegantly fashionable pieces with which our clients can be proud of. We hold your satisfaction in high regard and it saddens us to know that we haven't made you as happy as we would have liked. We always try our best to deliver items of impeccable quality to you, but sometimes defects slip past our merchants and we sincerely apologize for that. Upon checking, I have found that we had already approved your return request. If you are reading this and have not returned the items yet, please do so at your most convenient time and we shall process a refund for all items returned. It is in our best interest to provide a better outcome for you. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 19, 2021

Each time a client orders, souk + SEPIA makes sure that we satisfy them with the quality of our pieces. As much as we try to keep it a 100 for you, some factors like manufacturing defects can be out of our control at times and we would like to sincerely apologize to you for for falling short of giving you the most ideal of experiences. We do have accurate size charts for each item on the site so our clients can find their proper measurements. It may be possible that the skirt you had purchased runs small or is an XXL, but with smaller measurements. You are shopping from a 100% black-owned company Denise. We also would like to clarify that souk + SEPIA is a marketplace for carefully selected boutique items around the globe. Our pieces may come from our partners in the UK, US to Asia including China. Above all things, there's nothing we would want more than to earn your support again. You are protected and secured with our free return labels and refunds for when clients aren't satisfied with the items or the service we are providing. We have sent you two emails. One as a follow-up containing the offered solutions and an exclusive discount code, and another for the return label. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 22, 2021

Make no mistake about it, Deidre! We feel honored to be a part of what made your birthday weekend special!! We're glad you took the risk and stepped out of your comfort zone when you chose us. Now, it looks like we have earned ourselves a true supporter! We are grateful to you, Deidre! We hope to see you in that outfit so if you have photos, please do post them online and tag us on Instagram @soukandsepia We are looking forward to better days with you! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 16, 2021

Bringing this to our attention is the best thing you could ever do for yourself and for us, Denise. Our clients' satisfaction has always been souk + SEPIA's top priority since day one and it saddens us to hear about the challenges you've faced with your orders. We would just like to take this chance to clarify that souk + SEPIA is a marketplace where artisans from the US, UK and Asia including China can showcase their pieces and make it available to the rest of the world. Also, this information has been stated in our FAQs which is accessible through this link https://soukandsepia.com/a/faqs You have our respect for leaving us a fair and honest review and we feel inclined to earn your respect back as well. We have come up with a returns process which is designed to heavily favor our clients in case of troubles such as this. You absolutely wouldn't have to pay for the return. We understand the frustration and would really want to help you through this. To help you, though, we will be needing your email address and the order number of the items in question. We have gone and requested for these pieces of information via Trustpilot. Also, we have sent you a follow-up email regarding this issue. We're hoping to have this fixed for you as soon as possible. From the bottom of our hearts, we hope your weekend goes well! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 21, 2021

Hello, Chevy! Very classy name you have there! We cherish every moment receiving warm praises such as this one. Thank you so much and I hope we continue to have this healthy relationship with you! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 11, 2021

This is yet another statement of our dedication to serving the true queens -- our customers! I bet you have no clue how much we love being showered with praises in the form of 5-star service reviews! 😂 Thank you for showing us how much you value the things we do for our clients! You are a part of what makes this profession a meaningful experience! Thank you so much, Evelyn! 💖💖💖 —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia