souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAMay 14, 2021

Dear Lynn, The amount of value we hold for our clients, whom we owe our success so much, is immeasurable and we're absolutely feeling sorry that your experience has been short of satisfactory so far. I can fully understand and empathize with those feelings as I too, have experienced a sorrow of the same sort. We acknowledge that we may have been opaque with our shipping details per visibility, but the information is available in the FAQs page of our website https://soukandsepia.com/a/faqs. Perhaps we must design our website to make it more seeable. We truly are sorry for the inconvenience. Despite all of this, we still mean to do good by you and keep you because our shipping isn't always like this. 🥺 When you're ready to give us a chance and when your order finally arrives, we have discount codes and store credits for you to spend. Kindly check your email's inbox to find the email containing the codes. In the email, we will further discuss the steps to redeem these codes. Hoping your day goes well. Please keep yourself safe. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 14, 2021

Your patronage is always welcomed warmly, Bev! We immensely appreciate customers like you. We're glad you're loving the quality of the items so far. If you haven't tagged us in your Instagram wearing the pieces, please feel free to do so! You'll be featured in our customer gallery once you do! The future's looking bright for you and us! Thank you for being a wonderful person! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 13, 2021

Hello, monikki! Thanks for bringing that to our attention. We didn't mean for this to happen to you. The only thing we care for is your satisfaction. I hope you can change your mind about the review as we are willing to compensate for your troubles. Please let us know what your email address is so we can get in touch with you. We're itching to help you out of this situation. We've requested these information via Trustpilot. I look forward to hearing back from you soon. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 13, 2021

Hello, Alex!! Sooo glad you loved our Punakha boots! Honey, those compliments are well-deserved no doubt! Please feel free to tag us on Instagram @soukandsepia to get a chance to be featured in our client gallery. You probably have done it but we think it's a really good idea in case you haven't. From the bottom of our hearts, thank you! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 12, 2021

Please accept our sincerest apologies for the shipping issues you have experienced this time. We are sorry for messing up today. We only want nothing but good days for our clients and we're feeling distressed for causing you some trouble. Despite this, we are still eager to be the company you queens deserve. Each day, we dedicate ourselves to providing fashionably unique items that shall gain our clients compliments and confidence alike. It is unfortunate that we had to connect under these circumstances, but the beauty of this is that we have some special offers for you without a catch. We have sent you an email the contents of which will be worth your time. Once you find yourself the time to give us a chance, please do read our email straight to your inbox. We are looking forward to making this a way better experience for you. May this be the beginning of a mutually healthy relationship. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 12, 2021

Hello, Mauro! Before anything further, we would like to extend our sincerest apologies for the terrible first-time experience you've had with us. I do understand how stressful this can be as I am no stranger to issues in buying stuff online. Please know that we only want nothing but the best for you. It pains us to know that you have experienced this kind of inconvenience with us. We'll do everything we can to make the experience a lot better. An email has been sent to you which contains a set of solutions we have prepared just for you. I know we have wasted your time and resources so far, but I hope you can find the time to read the solutions proposed. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 11, 2021

Hello there, ma'am. Your sentiments are much appreciated and welcomed be it a 5-star review or just 1, but we truly regret we couldn't give you the best possible experience with your order. Yes, we do not deny the fact that some of our items come from and are produced in China as we do have some partner merchants on that side of the globe. However, not everything we sell comes from China. We also got partners in the United States, United Kingdom and Lagos in Nigeria. Souk and Sepia has never been a Chinese company. In fact we have been featured in The Muse as one of the 23 Black-Owned and Black-Led Businesses We Love on The Muse https://www.themuse.com/advice/black-owned-led-businesses Our profile on The Muse: https://www.themuse.com/profiles/souksepia#jobs We would like to sincerely apologize for any misconceptions caused, and because you haven't been satisfied with the items, we can offer you a free return and a refund, no questions asked. All we need is the order number, name of the items you wish to return and the email address associated with your souk + SEPIA account for added verification. We have sent a request for these information here in Trustpilot. We are serious in turning this experience around for you. Once you have provided these information, additional compensations and privileges shall be granted to you. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia