souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAJul 6, 2021

Hello, Eva! Thank you for bringing this to our attention. We're sorry for how this made you feel, because this is definitely not the kind of experience we want for you. We would just like to clarify that orders take about 3 to 10 business days to for processing alone, so it may take some time. Upon checking the status of your order, I see it was placed on the 24th of June, which makes today its 8th business day in the process. Good thing is, the item has already departed our partner facility as of July 5th and there's a tracking number ready for it so you might want to check your email's inbox. We hope this helps! Please don't hesitate to write back if there's anything else you need to know. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJul 5, 2021

Hello, Ashley! Before we start explaining, we would like to sincerely apologize for the awful memories that comes with this experience. We never meant to make you feel this way. Please do expect an email from us shortly after this reply is posted. The email will contain some good news, so please feel free to interact with us there. I hope you're having a pleasant afternoon. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJul 4, 2021

Why, thank you very much, Jenae! Your sharing of experience here in Trustpilot helps us bigtime in terms of earning the respect and trust of our future customers. We are glad that you're satisfied with everything you got. Once you have received 'em, we encourage you to post it on IG and tag us. Thank you again for your support! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJul 1, 2021

Hi Shakirah, Thank you for jotting down your sentiments for us here! While we do appreciate your feedback, we feel absolutely sorry for the trouble we have caused you. It makes me feel more ashamed because I see this is your first order. I was able to look up your information in our system via the entered name "Shakirah DeMesier." I got to retrieve your email address and I will be writing you shortly to follow-up with regards to the whereabouts of your package along with a set of solutions we will be preparing to secure a better outcome. We expect to hear from you soon so we can begin sorting things out. Please don't hesitate to add more questions or come forward with your concerns. We are always willing to help you. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJul 4, 2021

Hello, India! It's such a heart-warming feeling when your work is praised by the people you're meant to serve and this is exactly how we're feeling tonight. If you hadn't reached out, we wouldn't have had the chance to show you why we receive so much love from our customers. Thank you so much, from the bottom of our hearts! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJul 4, 2021

Hi, Anastasia! Seems we have another satisfied client in you! We work hard because we know deserve a customer service that is professional, empathetic, and reliable. We thank you for giving us a chance to help you with the wrong-sized item you received. We are always ready to serve you! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJul 1, 2021

Hello, Virgo! As we always say, all kinds of feedback is appreciated as it presents an opportunity for both sides to understand each other better. We are absolutely sorry for the shipping troubles you've experienced. We are always willing to make amends for things that need mending. We're 100% a legitimate company, black-owned and led. We've been featured in The Muse and we have a profile with them which you can check out through this link here - https://www.themuse.com/profiles/souksepia#jobs I understand the kind frustration that's built up on you, so I do not blame you for feeling this way. I would like to see what better things I can do for you instead, to make the overall experience a little better. We'll be needing your order number at least to verify your purchase and we'll go from there. We have requested for this piece of information via Trustpilot. We are definitely looking forward to hearing from you again. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 29, 2021

Hello, Olu! Thank you for writing about your souk + SEPIA experience here. We absolutely feel sorry for what you had to go through with this specific order. I can say with full confidence and sincerity that we do not think this is an experience you deserve. We'd be more than willing to turn things around if we can get your order number. Using your order number, we will be able to retrieve the status of the package. We tried to look up your listed name in the system, but nothing seems to appear under "Olu Agboola." Your participation in this will be much appreciated! Looking forward to hearing back from you again soon! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia