souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAMay 13, 2022

Hello Danyale, It deeply wounds us to know that your experience didn't go quite well with us. No customer should be waiting for a month just to get packages they already paid for and we understand that well. Our partner suppliers are bound by new COVID-19 restrictions in their respective areas, particularly our partners in Asia which make up more than half of our partner artisans. As a long-term solution for these troubles, we proudly announce our acquiring of two warehouses, mainly in CA and NJ. This will dramatically decrease shipping times as most orders will be shipped from these states within the country. We understand that developing companies like ours still have a lot to improve on, and we are optimistic about the upcoming changes. Anyway, we are glad that you have been successfully refunded. We do not hold your money against you and we are fully confident to say that we are a fully-legitimate company with proper investors. We hope this helps explain. We once again express our deepest regrets for your experience with us. We hope you'll be around to see and reap the benefits our improvements that are soon to take place! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 11, 2022

Good evening, Barbara! We are truly sorry to hear about your current situation. As fellow online shoppers, we are familiar of the anxiousness caused by these moments. Feeling doubtful is only natural when these things occur, but it looks like a refund has been successfully processed per your request. For your next order, we are confident we can do you better this time. Don't we all deserve second chances after all? Especially once our warehouses in CA and NJ are up and running, we have no doubt everyone will appreciate it! We hope to see you around when these changes happen. This is all dedicated to The Tribe! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 11, 2022

Hi Ericca, We greatly appreciate letting us know about how your experience has been going through. We never meant to let you down like this. As forewarning for the upcoming delayed orders due to new Covid-19 restrictions in some of our partners in Asia. Early in January, we had conducted a mass-emailing of our customers about delays laying ahead of us. Such a notice is also present in our website's homepage. We are doing our best for everyone which is why we are on the final stages of securing warehouses in New Jersey and California as a long-term solution for the delays. More details will be mailed to you regarding this breakthrough. Wishing you a pleasant rest of the evening! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 6, 2022

Hi Freddy, Thank you for writing in and letting us know about the issue! We have decided to take our response via email where each of us can engage and exchange without the limitations of Trustpilot. We absolutely wish to resolve the matter and get you a win here. We understand how important it is for you to see your special one smile, and we promise to work with you to earn that smile! We feel terribly sorry for inconveniencing you in this fashion. We hope to get a reply from you via email! Looking forward to get this resolved! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 5, 2022

Hi Moenea, Thank you for writing in! It is deeply saddening that events had led us to this moment. We are fully aware of how much this affects the trust you have put in us, so we promise to do you justice. Upon checking your order we can confirm that it has already shipped out and a DHL tracking link already exists, however, it shows no further updates since March 7th. It is safe to say that it may have been lost in transit. For this reason, we offer you a full refund instead. Thinking that we are a scam website is truly understandable considering what you have had to go through. By the way, this is the tracking link for your the boots: https://mydhl.express.dhl/us/en/tracking.html#/results?id=9284855053 We hope this helps for now. We also will send you a follow-up email where you can respond to us with your decision. Wishing you a pleasant rest of the evening! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 4, 2022

Hi Amy, Thank you for writing in! As far as we know, we only conduct customer service via email and chat support only. We do not have a registered phone number just yet and the reference number attached does not match the order numbers we generate for purchases. We have sent you request for the six-digit order number or email address that is registered with the purchase. We are looking forward to hearing back from you again soon! Eager to sort this out with you. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 30, 2022

Hello Tania, Thank you for writing in! We would like to express deepest regrets for the events that took place ultimately leading to you leaving us a review. For letting you down, we absolutely understand and think that it is only natural for you to think you have been scammed. However, this is far from the truth, and we're sorry for it appears you have missed out the shipping delay announcement emails we have sent to our customers early in January. The shipping delay notice is also visible in our website's homepage here: https://soukandsepia.com/pages/spring-cleaning You order may take a couple weeks more before it gets delivered, but if you are done waiting, we're openly welcome and would cater to a refund request. I have gone ahead and sent you a follow-up email to ask for your decision. We are looking forward to reach a resolution for this issue as we would no longer want even a second more of your time to be wasted. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 30, 2022

Hi Kisha, Apologies for the myriad of disappointments you have experienced over the last couple of months. We feel terribly ashamed for letting you down on your birthday. We cannot help but feel regretful to think how perfect it would have been had you received your pieces for the birthday photoshoot. For these shortcomings, we sincerely extend our apologies. Never once in the history of Souk + SEPIA did we wish such misfortune to fall upon our customers whom we believe deserves the best customer service this industry can offer. If waiting no longer is an option, we can immediately process a refund for what you were charged for. In order to do this, we will be needing your order number and email address to verify the purchase. We also need it to pull up your souk + SEPIA account. We have sent you the request via Trustpilot. We are looking forward to hear from you soon! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia