Romana
⚠️ PLEASE BE CAREFUL BEFORE ORDERING
⚠️ PLEASE BE CAREFUL BEFORE ORDERING! ⚠️ I ordered an item from this company two weeks ago, and I still haven’t received my parcel. After placing my order, I read the customer reviews and became concerned. I tried to cancel my order, but the company told me that the item had already been shipped and would arrive soon. However, I am still waiting for my delivery. I have also been unable to find clear information about the material used to make the underwear, which raises further concerns for me as a customer. I believe the company is based in China, so please check the company’s location, delivery times, return policy and product information carefully before placing an order. I am very disappointed with my experience so far and would encourage other customers to do their research before buying.
Response from Sophie & OliviaOct 12, 2026
Hi Romana, We’re sorry to hear that your experience has been disappointing and understand your concerns about the delivery delay, cancellation request, and product information. We understand how frustrating it can be to wait for an order longer than expected. Once an order has been shipped, cancellation may no longer be possible, but we’re happy to look into the latest tracking information and check the status of your delivery. We also appreciate your feedback regarding product material information and understand how important it is to have clear details before making a purchase. We’ll share your comments with our team for review. Please contact our customer support team with your order details so we can check your shipment and assist you further.