Sophie & OliviaReviews of sophieolivia-lingerie.com

Response from Sophie & OliviaFeb 26, 2026

Hi there, We’re very sorry to hear about your experience and understand how frustrating this must have been. At Sophie & Olivia Lingerie, we operate fully online and ship internationally, and we do not advertise being based in any specific country. We’d like the opportunity to review your order and see how we can assist you further. Please reach out to our customer service team directly with your order details so we can address your concerns and work toward a resolution. Thank you for bringing this to our attention.

Response from Sophie & OliviaFeb 26, 2026

Hi Jarett, Thank you for your kind review. We're delighted to hear that you’re enjoying your purchases! While we don’t send coupons automatically, we encourage you to sign up for our newsletter on the website to receive updates on special offers and promotions. We truly appreciate your support. ☺️

Response from Sophie & OliviaFeb 26, 2026

Hi Steve, Thank you for your wonderful review. We're thrilled to hear that our team was able to provide you with excellent customer service and make your shopping experience a positive one. Your kind words mean a lot to us. ☺️

Response from Sophie & OliviaFeb 26, 2026

Hi there, Thank you for your fantastic review. We're thrilled to hear that you love the Joyce 4-Piece Set and that the mix-and-match sizing worked so well for you. We truly appreciate your support and look forward to having you shop with us again. ☺️

Response from Sophie & OliviaFeb 26, 2026

Hi there, We’re very sorry to hear about your experience and understand your frustration. We want to clarify that Sophie & Olivia Lingerie is not associated with Alibaba or any other third-party platforms, and we operate fully online, shipping internationally from our own fulfillment process. We’d like the opportunity to review your order and assist you directly. Please reach out to our customer service team with your order details so we can address your concerns and work toward a resolution. Thank you for bringing this to our attention.

Response from Sophie & OliviaFeb 26, 2026

Hi Luciana, We’re very sorry to hear about your experience and understand how frustrating this must have been. We take feedback like yours very seriously and appreciate you sharing the details. As per our policy, a full refund can be issued once the item is returned, and you’re welcome to use your preferred courier. If you’d like us to review your case further, please contact our customer service team with your order details, and we’ll be happy to assist you. Thank you for bringing this to our attention.

Response from Sophie & OliviaFeb 26, 2026

Hi Ms Deborah, Thank you for your wonderful review. We're delighted to hear that you’re happy with the sizes and quality of your sets, and we look forward to welcoming you back for your next order. ☺️

Response from Sophie & OliviaFeb 26, 2026

Hi Bob, Thank you for your feedback. We're glad to hear that you love your item, and we appreciate your patience regarding the delivery time. Your support means a lot to us. ☺️