Sophie & OliviaWe’re on a mission to redefine confidence through comfort. We design intimiates that blend sensuality with softness, empowering women to feel confident, supported, and effortlessly themselves, from morning to midnight.
Sophie & Olivia (sophieolivia-lingerie.com) has 385 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Jolanda V.
Beautiful products at great prices, but it was the customer service that got me: when they give more than you expect, it’s a job done right!
Response from Sophie & OliviaMar 16, 2026
Hi Jolanda, Thank you for your wonderful review. We're thrilled to hear that you love our products and that our customer service exceeded your expectations. Your kind words mean a lot to us. ❤️
Charles W.
The staff are so helpful! Judelle was amazing and changed our items with no fuss as they were too big for my gf! Excellent service 😊
Response from Sophie & OliviaMar 16, 2026
Hi Charles, Thank you for your kind review. We're delighted to hear that Judelle was able to assist and make the exchange process easy for you. We truly appreciate your feedback. ❤️
Patricia W.
Very poorly made. Inconsistent sizing. I followed the sizing guide and bought 3 sets. On all 3 bras the band was too big and the cup was way too small. Very cheap material. The cups of the bras are not rounded. The best way to describe them as awkward. I was spilling out on the top, sides, and bottom. Never experienced such a bad fit.
Response from Sophie & OliviaMar 16, 2026
Hi Patricia We’re very sorry to hear that the items you received did not meet your expectations. This is certainly not the experience we want our customers to have. Sizing and fit can sometimes vary depending on the style, and our team is always happy to help review sizing concerns and provide assistance where possible. If you’re open to it, please reach out to our customer support team with your order number so we can take a closer look at your case and see how we may assist you.
Vicki H.
I have just received my order today and I am so upset and disappointed. The item is described as a corset style body suit and in reality it’s a piece of flimsy lace. And I paid £40 for that, the kind of thing you could pick up on a market stall for a tenner. What a total waste. It was late being delivered which turns out to be a god send, if I had taken it on our anniversary break my partner would have been disappointed too. Should have just stuck to Ann Summers
Response from Sophie & OliviaMar 16, 2026
Hi Vicki, We’re very sorry to hear that your order did not meet your expectations. We completely understand your disappointment, and this is certainly not the experience we want for our customers. If you’re open to it, our customer support team would like to review your order and see how we can assist you further. Please reach out to them with your order number so we can look into this for you.
BlueEyesCryingInTheRain
Love the quality, arrived quickly- can’t wait to wear!!
Response from Sophie & OliviaMar 16, 2026
Thank you for your review. We're thrilled to hear that you’re happy with the quality and speedy delivery of your items. We hope you enjoy wearing them! ❤️
David W.
The sizing is a bit strange but got it right first time. Great comms throughout and postage was very swift. The quality was very good and my partner was well pleased. 10/10. Sadly though i didn't recieve my mystery gift :-(
Response from Sophie & OliviaMar 16, 2026
Hi David, Thank you for your kind review. We're glad to hear that the sizing worked out, the communication was smooth, and that your partner is happy with the items. Regarding the mystery gift, as part of our free gift offer, you actually receive $15 off your next purchase. Please contact our customer support team, and they’ll be happy to provide you with the code. ❤️
Kew
Beautiful underwear and fits great, very good price too only downside the long wait for it to arrive
Response from Sophie & OliviaMar 16, 2026
Thank you for your review. We're delighted to hear that you love the fit and value of your items. We appreciate your feedback regarding delivery times and will continue working to improve the experience. ❤️
SimplyGreatShots P.
After reading all the bad reviews, after I had placed the order I was a bit sceptical. BUT the items arrived, and the only thing I would say is that it does take a while to arrive, so please don't order if you want the items to arrive in the coming week. The set itself was comfortable, as I had worn this out for dinner under a very fitted dress. The material was nice and soft and did not smell as others have stated. It's yet to go through a wash so I can't comment on any further on the material and whether it may fall apart. I ordered a size after viewing the sizing guide and all items fitted me.
Response from Sophie & OliviaMar 16, 2026
Hi there, Thank you for sharing your experience. We're glad to hear that your items fit well and were comfortable for your evening out. We appreciate your feedback regarding delivery times and are happy that, overall, you’re satisfied with your purchase. ❤️
