Sophie & OliviaWe’re on a mission to redefine confidence through comfort. We design intimiates that blend sensuality with softness, empowering women to feel confident, supported, and effortlessly themselves, from morning to midnight.
Sophie & Olivia (sophieolivia-lingerie.com) has 385 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Carole C.
Rubbish quality. Would not buy from this company again
Response from Sophie & OliviaApr 3, 2026
We’re very sorry to hear that your order did not meet your expectations. This is not the experience we want for our customers. If you’re open to it, please reach out to our customer support team with your order details so we can review your case and see how we may assist. ☺️
lana M.
As I stated in my previous review for this "company", they are scum. Firstly, I do insist they add items like washing bags automatically, so you have to be very careful to untick unwanted items in your final cart and untick delivery insurance, which was £4 (or don't, up to you). Secondly, I have finally received the so-called lingerie. Well, what can I say...:)) It is cheaply made sh... I strongly don't recommend it. Thirdly, I googled the return address they have provided. This is what Google said: "This address is widely associated with numerous online shopping scams and fraudulent "return" requests, predominantly for low-quality products sold via social media ads. Victims report receiving items that do not match descriptions, followed by high-cost return shipping requirements", "The address is used by multiple fake online stores, often posing as Western companies but operating from China", "Many users report that returning items to this address is costly and often leads to no refund, as the package may not be accepted or is held in customs", "If you have been provided this address for a return, contact your payment provider (PayPal, credit card company) immediately for a dispute or chargeback instead of returning the item." So, make your conclusions, guys.
Response from Sophie & OliviaApr 3, 2026
Hi there, We’re very sorry to hear about your experience and the concerns you’ve raised. We understand your frustration and take feedback like this seriously. We want to clarify that items are not automatically added to a customer’s cart—any additional products or options must be selected before completing the purchase. Regarding returns, our team provides the necessary instructions and processes refunds once returned items are received. We regret that this process has caused dissatisfaction in your case. If you’re open to it, please contact our customer support team with your order details so we can review your case further and see how we may assist.
Elliot S.
Long delivery and poor quality, returns process is unrealistic
Response from Sophie & OliviaApr 3, 2026
We’re very sorry to hear that your experience did not meet your expectations. We understand your concerns regarding delivery time, product quality, and the returns process. Our team is always here to assist and review any concerns in detail. If you’re open to it, please contact our customer support team with your order information so we can look into your case and see how we may help.
mario L.
Delivery, fast service, quality of products and fits very well
Response from Sophie & OliviaMar 24, 2026
Hi Mario, Thank you for your review. We're delighted to hear that your order arrived quickly, fits well, and that you’re happy with the quality. ❤️
Joe
Amazing fit feel and quality.
Response from Sophie & OliviaMar 24, 2026
Hi Joe, Thank you for your kind review. We're thrilled to hear that you’re happy with the fit, feel, and quality of your items. ❤️
Artcraft
The quality is really poor.sizes are nothing to do with
Response from Sophie & OliviaMar 24, 2026
Hi there, We’re very sorry to hear that your order did not meet your expectations. We understand your frustration regarding sizing and the return process. While our team always aims to provide helpful support, we regret that this experience has caused inconvenience. If you’re open to it, please contact our customer support team with your order details so we can review your case and see how we may assist further. ☺️
Sophie D.
Ok, so it is from china, not very obvious until you get the shipping details and see the products. Probably a bit expensive for the quality but what i got is ok! Perfectly fine for a bit of smutty bedroom wear. Will it last and wash well? probably not, but fine for what i was after.
Response from Sophie & OliviaMar 24, 2026
Hi Sophie, Thank you for sharing your feedback. We’re glad to hear that your items met your expectations for what you were looking for. We appreciate your honest thoughts and hope you continue to enjoy your purchase. ❤️
Sarah L.
Paid over £100 for items, primark has better quality. All went in the bin Its a scam, comes from China. The products didnt look like the items I brought. Like bra no wire and ripped as took out bag. Never will I buy again save your money. Dont know what you expect to do with my order as all went in the bin
Response from Sophie & OliviaMar 24, 2026
Hi Sarah, We’re very sorry to hear that your order did not meet your expectations. This is certainly not the experience we want our customers to have. If you’re open to it, our customer support team would like to review your order and see if there’s a way we can assist. Please reach out to them with your order details so we can look into this for you. ❤️
