Sophie & OliviaReviews of sophieolivia-lingerie.com

Response from Sophie & OliviaJul 9, 2026

Hi, Thank you for taking the time to share your feedback. We're sorry to hear that the items you received did not meet your expectations. We would like to assure you that Sophie & Olivia Lingerie is a legitimate business, and we take great pride in serving our customers. We understand your disappointment, but we kindly ask that you do not label us as a scam. Our intention is always to provide quality products and support to every customer. If you have any concerns regarding your order, our customer support team is here to assist you and work toward an appropriate resolution. We value your feedback and will share your comments with the relevant team as we continue to improve our products and customer experience.

Response from Sophie & OliviaJul 9, 2026

Hi, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating this situation must be. Please note that import duties, taxes, or customs charges are determined by the destination country's customs authorities and are outside of our control. We understand your concerns regarding these charges. Regarding your refund, refunds to the original payment method are processed only after the returned package has been received, inspected, and approved by our warehouse. If your return has already been delivered, our team will process it as soon as the inspection is complete.

Response from Sophie & OliviaJul 9, 2026

Hi Ben, Thank you for taking the time to share your feedback. We're sorry to hear that your experience has led you to feel this way. We take comments like yours seriously and are committed to assisting our customers with any concerns they may have. If there are any unresolved issues with your order, we encourage you to continue communicating with our customer service team so we can review your case and work toward an appropriate resolution.

Response from Sophie & OliviaJul 9, 2026

Hi Christian, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We regret that the sizing and delivery time were disappointing for you. We understand how frustrating this can be and appreciate you bringing it to our attention. Your comments regarding the fit and overall experience will be shared with the appropriate team as we continue to improve our products and services. Thank you again for your feedback.

Response from Sophie & OliviaJul 2, 2026

Hi Tracy, Thank you for your wonderful review. We're so happy to hear that you felt incredible wearing your set and that you loved both the look and feel of it. Knowing our pieces helped you feel amazing is the best compliment we could receive. ❤️

Response from Sophie & OliviaJul 9, 2026

Hi, Thank you for taking the time to share your feedback. We're sorry to hear that the item did not meet your expectations in terms of quality and packaging. We understand your disappointment and regret that your experience was not a positive one. Customer feedback is important to us, and we take comments like yours seriously as we continue to improve our products and overall customer experience. We appreciate you sharing your thoughts and will ensure your feedback is passed along to the appropriate team for review.☺️

Response from Sophie & OliviaJul 9, 2026

Hi, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your frustration. Regarding the customs invoice, if the shipment was correctly declared as a returned item, we recommend contacting the courier handling the return shipment, as customs charges and import procedures are determined by the carrier and the destination country's customs authorities. Regarding your refund, refunds to the original payment method are processed only after the returned package has been received, inspected, and approved by our warehouse. If you have tracking information showing that your return has been delivered, please share it with our customer service team so we can review your case further.

Response from Sophie & OliviaJul 2, 2026

Hi Rafaela, Thank you for taking the time to share your feedback. We're sorry to hear that your order did not meet your expectations. We regret that you experienced issues with the fit, sizing, and overall quality of the items. Customer feedback is very important to us, and we take concerns like yours seriously as we continue to improve our products. We appreciate you sharing your experience and will ensure your comments are passed along to the appropriate team for review.