Narelle F.
Very poor quality and dishonest, disreputable company
I would never order anything from this company again. The items I received were very poor quality. The stitching around the hem-line and all edges of the nightie were poorly done and look very cheap. As per their website I asked for a returns label or address to return the goods to and haven't heard back from them. They wanted to offer me a 5% discount or store credit. However, I said I'd rather pay for the return post and get a full refund. I haven't heard from them in the last 4 days even though I started communication with them directly after receiving my package which is now 20 days ago. They are simply delaying until the 30 day return window is closed. Very dishonest, disreputable company.
Response from Sophie & OliviaJun 23, 2026
Hi Narelle, Thank you for sharing your feedback. We're sorry to hear that you were disappointed with the quality of the item you received and with your return experience. We understand your frustration regarding the delay in communication. Please be assured that submitting a return request within the return eligibility period preserves your request, even if discussions with our support team continue beyond that timeframe. We also understand that you preferred to proceed with a return for a refund rather than accept alternative resolutions. Our team aims to respond to all inquiries as quickly as possible, and we apologize if our response time did not meet your expectations. We appreciate you bringing these concerns to our attention and will share your feedback with the relevant team for review. ☺️