Sophie & OliviaWe’re on a mission to redefine confidence through comfort. We design intimiates that blend sensuality with softness, empowering women to feel confident, supported, and effortlessly themselves, from morning to midnight.
Sophie & Olivia (sophieolivia-lingerie.com) has 385 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Katie W.
Customer service was great and the size charts were easy to read so I could determine my best size.
Response from Sophie & OliviaOct 25, 2026
Thank you, Katie, for your lovely feedback! We’re happy to hear that our customer service team was helpful and that the size charts made it easy to find your best fit. We truly appreciate your support and hope you love your pieces!
Consumer
Ordering was very easy and convenient! I accidentally forgot to enter my new shipping address, but someone from customer service contacted me right away by text message to help correct it. They were very responsive, friendly, and helpful. The whole experience was smooth and stress-free. I really appreciate the excellent customer service!
Response from Sophie & OliviaOct 25, 2026
Thank you for sharing your experience! We’re glad our team could quickly help update your shipping address and make the ordering process smooth and stress-free. Your kind words about our team’s friendly and responsive service mean a lot to us!
Courtney N.
Customer service was great.. Can’t wait to receive my product!
Response from Sophie & OliviaOct 25, 2026
Thank you, Courtney, for your lovely feedback! We’re glad you had a great experience with our customer service team, and we hope you absolutely love your items when they arrive. We truly appreciate your support!
Kyle L.
Great customer service, I was contacted right away to make sure my shipping was correct and they offered me an additional discount code to use.
Response from Sophie & OliviaOct 25, 2026
Thank you, Kyle, for your kind review! We’re glad our team could confirm your shipping details promptly and offer you an additional discount code. We appreciate your support and hope you enjoy your shopping experience with us!
Amy
I havent recieved my items yet but spoke with the owner and shes absolutely beautiful and helped confirm my order and sizing. Her customer service far exceeds anything ive ever experienced. Ill definitely be back :)
Response from Sophie & OliviaOct 25, 2026
Thank you, Amy, for your lovely feedback! We’re delighted that you received such personal support with confirming your order and sizing, and we’ll be sure to share your kind words with our team. We hope you love your items when they arrive and look forward to welcoming you back!
Helen
Poor quality item, loose threads and not great finish. Really disappointed Almost impossible to get a refund, have provided photos and evidence of defective item. The policy on website clearly states return postage will be paid if defective or damaged... absolutely impossible to deal with. I would say avoid unfortunately as at face value they seem to have wonderful lingerie. I have found their customer service to be very unhelpful Reading the reviews I was also promised a mystery gift which wasn't included with the item. I would suggest that you avoid
Jessica B.
I am so excited to receive my 2 new pieces that I ordered. I placed the order in a rush and it shipped the very next day. I even had someone reach out to me personally to confirm the shipping details. I’ve had excellent service so far.
Response from Sophie & OliviaOct 23, 2026
Thank you, Jessica, for your lovely feedback! We’re glad your two new pieces shipped so quickly and that our team took the time to personally confirm your shipping details. We hope you love your new pieces when they arrive and truly appreciate your support!
stephanie D.
I ordered the Body suit Lila in Black 2XL it was a great comfortable fit. The fabric was smooth and very flattering.
Response from Sophie & OliviaOct 23, 2026
Thank you, Stephanie, for your lovely feedback! We’re so glad you love the fit of the Lila Black Bodysuit in 2XL and found the fabric smooth, comfortable, and flattering. We truly appreciate your support and hope you enjoy wearing it!
