Sophie & OliviaReviews of sophieolivia-lingerie.com

Response from Sophie & OliviaSep 23, 2026

Hi Brandon, Thank you for sharing your feedback. We’re sorry to hear about the delays in communication and the frustration this has caused. The alternatives offered by our customer support team are provided simply to give customers different options based on what may work best for them. Customers can also choose to return the item at their own cost in accordance with our return policy. The return conditions, including the applicable return handling fee, are clearly displayed on our website and product pages before purchase. We also appreciate your feedback regarding the sizing and will share it with our team for review. We’re sorry that your experience has not been as smooth as expected, and we appreciate you bringing these concerns to our attention.

Response from Sophie & OliviaSep 24, 2026

Thank you so much, Gitte! We’re thrilled to hear you love the feel of your sets and that our team could help with sizing when needed. We truly appreciate your kind words and support! 💖

Response from Sophie & OliviaSep 23, 2026

Hi Jenny, Thank you for sharing your feedback. We’re glad to hear that you found the product nice, and we’re sorry to hear that the mystery gift was missing from your order. Please contact our customer support team with your order details so we can look into the mystery gift offer and check what happened with your order. We appreciate you bringing this to our attention and hope we can assist you further.

Response from Sophie & OliviaSep 23, 2026

Hi Kelly, Thank you for taking the time to share your feedback. We’re sorry to hear that the product did not meet your expectations and that you found the return process frustrating. The alternatives offered by our customer support team are provided simply to give customers different options. Customers can also choose to return an item at their own cost in accordance with our return policy. The return conditions, including the applicable return shipping costs and return handling fee, are clearly outlined on our website and product pages before purchase. We also appreciate you raising your concerns about the product images and the information provided. We’ll share this feedback with the relevant team for review. We’re sorry that your experience has not been a positive one, and our customer support team remains available to assist with any unresolved concerns.

Response from Sophie & OliviaSep 23, 2026

Hi Alyssa, Thank you for taking the time to share such detailed feedback. We’re sorry to hear about the difficulties you experienced with the return portal, photo uploads, and the communication throughout the process. The alternatives offered by our customer support team are intended to provide customers with different options if they prefer to keep their items, but customers can also proceed with a return at their own cost in accordance with our return policy. The applicable return conditions and fees are clearly outlined on our website before purchase. We also understand your frustration regarding the portal and the return label, and we’re sorry for the inconvenience this caused. We’ll share your feedback regarding the return process and portal issues with the relevant team for review. We regret that your experience has left you feeling this way. If you’re willing to contact our customer support team again with your order details, we’ll be happy to review the situation and assist with any unresolved return concerns.

Response from Sophie & OliviaSep 23, 2026

Hi Lee, Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with the products and your experience with our customer service. Sophie & Olivia Lingerie is a legitimate online business, and we take concerns about our products, returns, and customer support seriously. Our return and exchange terms are provided on our website, and our support team is available to assist customers with their concerns. We’re sorry if you experienced delays in receiving a response. If you still need assistance, please reach out to our customer support team with your order details so we can review your case and help address any unresolved concerns.

Response from Sophie & OliviaSep 24, 2026

Thank you so much, Gaye! We’re thrilled to hear you love the beautiful quality and perfect fit. We’re so happy our lingerie makes you feel confident and sexy! We truly appreciate your support and look forward to having you shop with us again! 💖

Response from Sophie & OliviaSep 23, 2026

Hi Abby, Thank you for sharing your feedback. We’re sorry to hear that the items did not fit as expected and that you were frustrated with the return process. We understand your concern about the timing of the return request. However, according to our records, you first contacted us on August 7, which was already very close to the end of the stated 30-day return period. Our team offered alternative options during the communication in an effort to assist, but these were presented as options and were not intended to prevent you from requesting a return. We’re sorry that this experience was disappointing, and we appreciate you sharing your feedback regarding the sizing and return process.