SongtrustReviews of songtrust.com

For years as a recording artist I haven’t been able to collect any composition/ publishing royalties of any worth, until I became a Songtrust member. Once I joined Songtrust they made searching and collecting for the composition invoices effortless. Songtrust is a great partner that we’ll continue growing with, throughout our careers.

I wish we could talk over the phone like normal people. Being visually handicapped make it hard to accomplish my goals and all the eye straining and reading is frustrating. Get a phone system

I really like it, great job

It’s just so basic.

Quick reply and handled the matter for me. Excellent service

Worst client attention. Sent 4 emails and it always returned with some kind of lame LLM. User experience is very bad. Don't recommend.

Seem to get no response from them.

Honestly after a few years of using Songtrust. Here are my honest takes (and I really wish someone from Songtrust would reach out to me to help) - They are actually good at collecting royalties and they do get payments from international sources like they said - The interface is very easy to use - Royalty statements are clear and easy to read - Quarterly payments are reliable Here is where the problems have been for me: - CUSTOMER SERVICE: I have customer support tickets that sometimes don't get answered for 3-6 months, and even when they do... the issues never get fixed. - I submitted things to be amended / edited over a year ago, and they told me it will take a couple of Quarters to reflect the changes made... Still none of the changes are showing up on the MLC or on BMI (also they did not send me proof or confirmation to these changes being submitted) - They don't track or add recordings to The MLC (this has been a big problem for me) , for instance I have a title that has multiple remixes by different remixers... they never added those recordings to the MLC. some of these songs/titles have much more streams and radio plays than what is being reported on the statement. - YouTube claims has been weak - Missing Metadata is an issue. Like seriously a lot of the changes I want is simply to add ISWC, fix Alternate titles , etc.... and they have not been able to deliver. My highest paying tracks are ones that I registered MYSELF on BMI , and then registered them on SONGTRUST once the ISWC is issued, all alternate titles and performers are displayed correctly. (full disclosure I WAS ADVISED BY SONGTRUST NOT TO DO THIS, but those titles have made me the most money, and the reporting has been the best by far on them) - 2nd biggest issue: there seems to be only one person that keeps receiving my tickets. She has been nice, but I can tell the support staff are overwhelmed. Perhaps they can refer my cases and tickets to someone that I can actually speak who is senior, or from Downtown Music Publishing - Basically my final and most important take: We artists and songwriters need to focus on the music making and not the admin stuff. Songtrust has a great service, but bad customer service. If they really fix that and be more efficient at that and faster they would have the best service. I hope I receive a nice response for them where they actually help me fix all this stuff