SonderMindReviews of sondermind.com

She was very honest. and gave good advice.

My daughter received care from Kate and her anxiety level was improved significantly. I really appreciate her listening and giving recommendations to my daughter.

Valissa provided valuable insight that has had positive impact on my family life and overall work life balance. Very grateful. Putting much of the tools to use. I recommend her for anyone struggling with seperating work brain from family brain to be present with those you love.

she listens

Patty was very accommodating, patient, and a good listener. Provided some wonderful resources, and I look forward to future sessions with her.

Dealing with SonderMind has been the worst consumer experience I have ever had, bar none. Out of 4 appointments I booked through their platform, their providers stood me up 2 times. My very first appointment on 4/7 was a no-show and I wish I'd taken that as a sign to find another provider. When I actually managed to see a provider on 4/14 and 5/12, the administrative nightmares began. It has been 73 days since my 4/14 appointment, and I have spent that entire time practically begging SonderMind to send me a bill so I can pay them and close my account. Instead of a resolution, I’ve faced constant stonewalling and incompetence: Fake Claim Numbers: Their support team explicitly told me my insurance (UHC) was processing the claims and gave me 7-digit numbers to verify it. UHC has confirmed they have no record of these claims. The numbers SonderMind provided were completely useless, internal tracking codes—not the 10-to-12-digit alphanumeric codes that the insurance company uses. Blatant Upcoding: After weeks of emails, I finally got a response from Sondermind by formally requesting a copy of my medical records, and discovered they dramatically upcoded my second visit on 5/12. The session lasted less than 13 minutes for a simple medication renewal with zero therapy provided. Yet, they fraudulently billed it as a 45-minute "New Patient" visit (CPT 99204) with an additional 30-minute psychotherapy add-on (CPT 90833), mirroring my first appointment exactly. This was with the same provider, so it could not have been a second "new patient" visit. I have escalated this up the ladder to their standard support, privacy, and compliance departments, setting clear deadlines for proof of submission or an accurate bill and have been ignored. I am trying to pay my bill so I can get on with my life and never interact with this company again, but they're making it impossible. If you value your time, your sanity, or your money, avoid SonderMind at all costs.

Steve Kline is very caring about his patients. He doesn't judge you. He listens. He will help you even in between sessions, in a crisis.

We talked about forgiveness and carrying hurt