David
Customer support and billing problems
SonderMind customer support is severely lacking. I have been overcharged 3 times due to a recent insurance change and have been unable to get through to customer support via the portal, email, or phone to resolve the billing issue. I waited on hold for over an hour and my call was never answered. Eventually I had to hang up and I am now at a loss for how I can resolve.
Response from SonderMindJul 6, 2026
We appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please contact us at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.