SonderMindReviews of sondermind.com

I have been unable to contact a human to correct my billing. Medicare is my primary health insurance and they didn’t bill them They billed my secondary insurance which is Carefirst. I even spoke to my therapist stating the same before I was billed as she stated to me that Carefirst hadn’t got back to her. Carefirst didn’t pay and I was charged the full amount for sessions. I still haven’t been able to speak with anyone.

The interface is great but the customer support is not great, I am just trying to update my insurance information and I can't get through to anyone because it says mine needs to be reviewed but when I call and leave a message I don't get a call back. I also sent a "Contact" in and received nothing. Matt

With my experience it has put me in such a place that I don’t wanna be in.I am anxiety ridden so bad that I cannot eat nothing and crying. What happened was I thought my appointment was on Friday and it was on a Tuesday ,but I never got a reminder no text, email nothing the next day the therapist leave me a message saying you miss your appointment are you OK and charge me $85 and won’t give me my money back ! All she had to do was text me that day of the appointment time to remind me….it was a mistake an honest mistake. She would not work with me and said to me well it’s not me it’s sounder mind they control it. I called Billy and was on the phone for four hours waiting also put my number in for a callback which I never did get so I’m sitting here upset and crying and I cannot sleep because I don’t have that money cause I’m on disability and I’m gonna treat somebody that has PTSD anxiety ridden going into every bad dark place and they’re gonna treat me like that therapist she brought all this on this is the worst place ever !! Please call forward with caution if you only use these people for this company to me all they did was rip me off now I have no money for food !!!!

The WORST online therapy!! Don't do it! Terrible customer care. I needed to update my insurance so my employer can pay and I called everyday, left call back numbers, emailed-- even my therapist tried to reach out and was unable to provide me information! Now I have a bill when my insurance pays. WILL NEVER USE AGAIN

Scheduled a session at the recommendation of my primary care. Even though the time was open on the therapist calendar she wanted to reschedule. I agreed to reschedule for her convenience but received no reminder or even a call or text from her as she certainly had been using that to contact me to schedule when it was convenient for her. End result, a charge of $105 for “no show” to see someone because I am stressed and overwhelmed and all she did was add to my problems and take my money. Horrible experience at the worst possible time and the provider not the service cares enough to correct it.

Dawn is very knowledgeable and easy to talk to

I searched online and found SonderMind to be the most comprehensive, knowledgeable, and trustworthy organization. I liked the way SonderMind presented information about how the therapy process with them works. Getting to choose your therapist was an interesting (and, in my experience) successful endeavor. Definitely recommend them!

I have waited since August for a response to my billing problem. Web site is totally unclear about insurance. My therapist was not licensed by Medicare. I have waited for months for a reply to my request for a payment plan. Calls to customer support are never called back. If you are a senior on a fixed income avoid this company at all costs. Donna Zaller 1/2/24