SonderMindReviews of sondermind.com

Does Sondermind actually read any of these? Their responses are all identical, as if they were copy pasted by someone in their spare time. Was billed what I felt was a fair amount and had two sessions. Was then billed AGAIN AFTER those two sessions for what amounted to my sessions becoming more than triple what I'd concluded was a fair rate. This is very clearly bait and switch. It is predatory, on people who are very vulnerable and seeking help. I will delete this if those two bait and switch charges are waived. Do NOT use Sondermind.

I can't get my prescriptions filled because their doctors do not know how to send them to the V.A.. I've been completely out of medication for 6 days, having withdrawal and all SonderMind tells me is, "We can't get a hold of your doctor".

I like my therapist, but haven't really seen a change in how I am feeling yet. We have had a lot of issues with the portal freezing, and then I have to refresh my browser. I've tried everything to fix this- including replacing the cable in my house. I've tried different browsers, used my phone (instead of my computer), and tried cellular instead of wifi. I have over 800 mps at my house, so not sure what else I can do. The portal system has been the biggest issue with Sondermind.

Worst Company Ever!! Not only do they insist on charging my bank account instead of billing my insurance for sessions, but I have been waiting on a refund from a session in June and it is now September. They have horrible communication as well. They encourage you to fill out inquiries online, and never respond to them. When you call them, they tell you to go online and fill out the inquiry. Not even sure why they have a phone number, because no one is able to help with anything. A bunch of losers in my opinion. So bad that my therapist got out of the organization and went somewhere else. You asked for more details: Here they are: Sondermind billed my debit card directly for sessions in both May and June. The first time it happened I called and the rep assisted me in getting a refund. They repeated the error in my next session, but this time when I called, the rep told me they had to verify my insurance first, and then a refund would be issued, which never happened. How long does it take to do this, and why is my debit card set up in on the page as the default means of payment??? The session I'm referring to was on Jun 7th, and I still have not been issued a refund. It's frustrating that I am not able to speak with someone who actually can explain what's going on. I have reported Sondermind to the BBB

I feel like my time with Jamie is well-spent. I feel like she is relatable and that I do some things right. She is also helping me to understand why I make some decisions and is helping me get to the root cause of my actions. This is going to allow me to focus on healing the root cause and not just treating the symptoms. I am hopeful that this is the start of much healthier relationships with those I love.

If I can give it zero stars I would. It the fact that I heard and see healthcare worker that ar employed to sondermind proud and excited that they do not have to deal with insurance and some are quick to tell you they don't deal with that department. But they patient/client are dealing with billing issue. Some on this review are saying they don't get much referrals but again with the billing issues that are there and are very visible because clients like myself are leaving reviews and complaining that we are having issues. I used Sondermind and can say I would not recommend them to anyone. Not a soul. I having billing issue with them now due to something I was told would cover. I look at the review here and bbb, it is a mess. They tried to charge my insurance treatments I was not getting and then tried to place blame on me. And the people employed with them are profiting. This is not okay and is adding to people with really mental health issues problems.

When I was searching for a therapist, I was looking for someone with a spiritual connection with the Lord. I sought the Lord He heard and He answered. My therapist and I was able to connect instantly. She "Listened" to me and was able to give me some tools to work with from day one. I am so blessed and thankful for my therapist and I look forward to continuing working with her.

I would like to express my frustration with my recent experience. I had lost all hope when the supervisor Bri's email popped up in my inbox. I have been trying to follow up with the lady at the front desk, but unfortunately, she has not been helpful at all. Instead of assistance, I found her patronizing and dismissive. She directed me to Michael for resolution, but despite making countless phone calls and leaving numerous voicemails and text messages, I have received no response from him. Prior to the appointment on July 23rd, I called him again as usual but was met with silence, later I texted him as well that I won't be able to attend. Regarding the other appointment scheduled for 07/26...I must have waited for 15 mins online and then left another voicemail, SMS text, and text on the SonderMind portal as well that day because he didn’t show up for our scheduled meeting. Despite this no-show on his part, it’s incredibly frustrating that I was still charged $105 for it. Is Sonder truly meant to help patients improve their mental health or simply add more stress by incorrectly charging them? This feels like an endorsement of inadequate service from therapists. I sincerely hope Bri can assist me in rectifying this situation. $105 is not a small amount for a service that went unfulfilled.