SonderMindReviews of sondermind.com

I was charged for a service that should have been covered by my insurance on multiple occasions with this company. I absolutely loved and looked forward to meeting with my counselor and a related service provider. However, the surprise charges and mismanagement of my credit card information was absolutely unacceptable.

I have now been cancelled on three times by three separate therapists through Sondermind's website. The first one cancelled less than 30 minutes before the appointment, the second one cancelled less than 24 hours before the appointment, and the third one cancelled less than 30 minutes before the appointment (she actually had to join the video session and cancel that way). This website is a scam and I do not recommend it at all. No reputable and credible place operates like that.

The interest my therapist shows in myself and how I live. I feel that's important when we discuss the issues I'm having problems with.

I called for assistance and was told that there is no customer service phone number available and that I would have to file a helpdesk ticket. I was being charged fully without my insurance but I have not heard back from to see if received the query or fixed it. All I have gotten is automatic notifications that the helpdesk ticket was received but have not heard back from anyone regarding this issue. The provider has also contacted Sondermind and has not heard back either. This seems to be a common problem with this organization with multiple issues. It’s better to just deal directly with the providers as Sondermind does not care at all as far as billing or insurance issues. Don’t waste your time with Sondermind. I’ve also contacted the BBB informing them of this as well.

Michael is down to earth and he is very easy to talk to.i feel very comfortable speaking with him.

My therapist has been a great match. Additionally I appreciate the ease of use of the portal, reminders, and accessibility.

1. You never connected me to my therapist or provided me the correct paperwork. She finally did it in her own. 2. I called for assistance because it seems like you were charging me fully without my insurance but I have not heard back from you to see if received the query or fixed it. 3. The delay could be potentially harmful to clients for treatment if questions on payment are delayed 4. I really like my therapist and love her assistance so far and would appreciate if you could resolve my issue

I had an appointment with one of the counselors but NEVER received a link to connect with the! I was charged $85! I even messaged the counselor at the time we were to connect to tell her that no link was shared....nothing! It's not well run. Nobody knows what's going on!! Don't use them, there are plenty of other places that offer these services. UPDATE!!: After leaving this review, lol, SonderMind reached out and THIS time, they actually looked into my claims! Oh, yes, they said that I really didn't get a link to join my appointment!! NO KIDDING, why didn't you actually check the claim the first time!! My review stands!!! Jeez