SonderMindReviews of sondermind.com

I wish I could say they care about their patients well-being, but in my experience they do not. I feel as though they care about the all-mighty dollar and that is all, sadly. Ive been asked to add more detail. An example of poor support and lack of caring includes: I was very ill and fell asleep before my appointment. When i reached out to explain and see if i could have a courtesy waive of the ~$100 late fee I was denied. Sondermind would not waive it nor fight on my behalf. So, if you have an emergency, are very ill, someone is dying, etc., please dont expect any sympathy or help from them (as a mental health and wellness support group).

My therapist is AMAZING and so very inviting. I look forward to each visit as they are equally relaxing and interactive. I love how she is visual with a dry erase board to genuinely get to know my story and accurately reflect while asking for clarification. She stimulates me with questions and listens intensely for patterns. I love that she is not shy about speaking about and weaving in spirituality.

My therapist is amazing but the problem is with billing. At first there wasn’t a problem however now I’m getting billed for things up to 18 months ago despite them always having access to my insurance info. I know that there was a problem with billing a couple of months ago, but 18 months?! On top of everything I have going on, now I have to go back and check charges that have already been made and compare them with old insurance billing notices. I’m extremely frustrated.

I am a grandma of a 19 y/o trying to use Sondermind. Her first appointment was cancelled so she made an appointment with a new therapist. The appointment time came and went. My grand daughter tried reaching out to the therapist and still has not heard back. I told her to try better help. She really needs the therapy.

I had an initial meeting with a therapist that lasted less than 30mins and I was still charged the full $108.00, I asked if this would be prorated since I didn’t get my full time and I was told no by both the therapist and customer service. This is not how any of my other therapy platforms or therapist charge and i think people should know that. Therapy is not cheap, and they cheated me out of my time and money.

I have worked as a therapist with Sondermind for 4 years now, and unfortunately they have gone significantly downhill as a business. I officially ended my contract with them due to experiencing so many issues, especially over the last couple years. Their customer service has essentially disappeared - last time I called I was told that phone support no longer exists for therapists, and they redirected me to email support (which takes 1-2 weeks for a response on average in my experience). My clients have given me feedback about their experience with Sondermind and it has been equally horrible. They say it's difficult, if not impossible, to get in touch with support, and that billing is usually backed up for months. It makes me so sad to think of all the clients who are trying to connect with care and end up having a horrible experience with billing, customer service, etc (everything EXCEPT the actual therapy). I've had clients who have had to stop therapy altogether due to billing issues that couldn't get resolved in a timely manner, which is absolutely heartbreaking and unacceptable. I wish I could spare all clients from interacting with Sondermind, and I will never recommend it to anyone. I should also note that the pay we receive as therapists is completely unsustainable, which is one of the reasons I am leaving. I will continue to work with Headway, a company who offers similar services as Sondermind, but with better pay, more transparency about cost for clients, and timely customer service and communication. As you can see in other reviews - there are plenty of amazing therapists who work with Sondermind, however, these are independent contractors such as myself. Sondermind has neglected the needs of the therapists, as well as their clients. Unfortunately they are now just another company who seems to care more about boosting profits than actually helping the people they claim to want to help. Please do yourself a favor and steer clear.

My therapist was great but, I just received a notice that I owed $127 from a session way back on Feb. 18th. I can go into my account and it shows that I had cancelled that appointment. I always cancelled 2 days before as to be sure not to be charged any cancelation fee. I also have insurance so, all my sessions were only a small co pay. My payment card isn't valid anymore so they are not able to charge me but, I have emailed twice on this obvious error and they just keep trying to charge me. A simple look into my account and they could see that this a a fraudulent charge and I do not know how to get a hold of a real person to fix this. No billings dept option when you call.

Stay away from this business. This company will double charge you and your insurance company. And getting to customer service will never happen. They charged me and my insurance $84 when my appointments supposed to be $16. They are scam artist stay far away.