SonderMindReviews of sondermind.com

My insurance hasn’t been billed at all. I’m having to pay full price even with having united healthcare and I need to know why and get a reimbursement for what I wasn’t supposed pay out of pocket. I love my therapist tho.

I have a great doctor and therapist with this company. My doctor is Chinara Smith she is so knowledgeable and compassionate. She understands her job and the role she plays in helping individuals dealing with mental health issues. I have found her to be a guiding light for my therapy. I have also regained a better understanding of myself and my decision-making ability for positive change in my life. I really appreciate the guidance of Sonder Mind in employing competent and professional staff members such as Dr. Smith.

This company requires a credit/debit card that you have to enter online. This is bullshit. I do not put my numbers online. With all the scams going on, I don't understand. I need help and they won't even talk to me without a card number. No thanks. They didn't even have an in person option for this! They must be all about money and not about truly helping people

I liked my therapists, and they have done everything they could for me, but Sondermind as a company has been a complete fail. The app on iPhone is unrealiable. Sometimes you are able to sign in, and sometimes you are not even able to launch the app. Appointment times sometimes change on the dot without your knowledge after you book someone. The worst part of it all is their billing department, that is if they even exist. There is no phone number for you to call so you are forced to email them back and forth. I was charged $125 for multiple sessions when I have a $20 co-pay. My insurance company has verified this many times yet SOndermind is dragging their feet responding to my request and processing my refund. It should not take MONTHS to make this right. My last email told me it would take 15 business days to process a refund. It's been a month. I'm about to submit a complaint because this has gone on far too long. Stay far away from Sondermind!

My therapist is awesome! She not only listens to me, but I feel she hears me. She asks questions and gives back honest feedback. I already can see a difference in my life.

At the lastest session I felt recognized and validated. I was reminded of what I have been through and I will keep moving forward. Thank you!

I will not continue to use Sondermind due to the issue of voice feedback on our sessions especially since Sondermind support does not respond to “SonderMind support request”. There is no phone number to discuss this issue. The audio issue made it impossible for me to develop a comfort level to discuss issues I felt important, no way to develop meaningful dialogue which hopefully would provide a sound foundation for therapy. Four sessions total - audio was so bad, spent more time on trying to determine how to fix.

The reason(s) I liked sondermind was the privacy and ease of scheduling and cancelling. the reminders were great too. super easy !