SonderMindReviews of sondermind.com

I have always handled my own grief, but with my kitten mauled by my nieces dog, I'd had all I could take. Talking with Tracy really gives me a chance to get it out. My family is emotionally close, so the rift is very hard to handle. This program gives me encouragement to write about my day. Asks how I'm doing. Evaluates my feelings about my counselor and my sessions. I think the Covid epidemic made it harder for me to handle my grief and talk therapy does work.

My therapist is helpful and well-suited to address the issues I'm bringing to the table. The app is frustrating and has lots of issues.

Amanda is really awesome, very understanding, and she really cares!!! I could not have made this journey without her!! Getting better everyday!!

This company, Sondermind, is a real joke. They don’t even have a billing department that you can speak to. They never filed a claim with my insurance after saying they did. They charged my credit card $164 - which I understand now why they insist upon you giving them your cc information for their file - when my insurance pays 100% with no deductible or copays. When I realized this happened and there was nobody at Sondermind to speak to, I challenged the charge on my cc and got it removed. As a result, I closed my credit card so that they are unable to make other charges without my authorization. Now I must call all my monthly direct charge places to change credit card information to my new card. Like all the other reviews I read here today, I love my therapist, however I believe the company Sondermind itself is a scam. This mess has taken up so much of my time and NEVER was able to talk to anyone there to fix it. DO NOT GET INVOLVED WITH SONDERMIND, you will regret it. When you read these terrible reviews, believe them and move on to another provider!!

I was charged $146.77 for one 60 mintue session. I have insurance that covers therapy (I've used it before with another therapist). I also have EPA coverage for 3 free sessions a year. When I recieved the bill on my account I immediately called my insurance and they have no claims submitted for me this year. I went on the app and tried to find how I was supposed to talk to customer service . I filled out a request on the contact us link. Several hours late I got a robot sent email that said in 24 to 48 hour someone would contact me . I've have sent the total of 4 emails and called the customer service . The customer service is a recorded message that basically tells you too go to the website and submit a message. The email I recieved 3 days later stated due to a national outage it's taking longer to process and the charges are accurate. The dates they included wasn't even when I was saw. Now waiting to hear back what I need to do it get it processed through my insurance .I canceled my upcoming session due to I can't afford 147.66 for a session. I won't be using them anymore . My therapist was fine and I would use her but not through SONDERMIND

Excellent help I'm Seeing my therapist on zoom,and it's great. All my phycology needs are being met First cabin all the way

TERRIBLE CUSTOMER SERVICE I reached out because the system scheduled an appointment my therapist and then sent an email rescheduling the appointment. The emails were 5 minutes apart which is important later. I called and spoke to someone named Jada who was beyond unhelpful. She tried to convince me that my email was lagging....she told me there was no rescheduled appointment from today. I explained that I was looking at the Sondermind email with my therapist's picture on it and a rescheduled time for today. Because actually DOING THE JOB of figuring out why I got this email, she decided to say she didn't know why my email said that, she went back to my email lagging (because lagging now also includes systems sending emails for appointments that don't exist) and tried to tell me all she saw in the system. It was frustrating so I thanked her and hung up. I truly hope my therapist is only with them for a short time because I had dsyfunction and lack of accountability.

I have reached out to Sondermind about a billing concern 8 times !!! Not to mention how many times I tried calling a non existent line and getting hung up on due to being charged full prices for sessions that didn’t even last 20 minutes and no response !! When I don’t reply to the same email and put in a new complaint through the portal, I get the same auto response asking the same questions I have already answered and then back to ignoring me. This is absolutely unprofessional and unacceptable. Love my therapist but will unfortunately be leaving due to this.