SonderMindReviews of sondermind.com

Should not be dealing with mental health Check to make sure they take your insurance and I don't just mean look at their website. That's inaccurate. Their website states that they accept my insurance but they don't. They also told my therapist that my insurance is medicaid, which it's not. So they're dishonest. I filed a complaint with them and several days later they replied "truly sorry" and I could use them via self pay. But their video platform is also buggy. My therapist had to use a different video platform and my wife has had multiple problems. It's just a dishonest, unreliable company that should not be dealing with mental health patients.

If I could give zero stars I would as like all the other reviews regarding billing that is so correct. Please if you’re reading the review, take it very seriously I’ve been overcharged twice I’ve only had two sessions, and both sessions were supposed to go through my insurance. Which my insurance has never received a claim. I emailed the therapist to ask who would I talk to in regards to the charges on my card and I never received a response. I called the 800 number to get a live representative which she told me I need to fill out a form on their homepage and that billing will contact me through email only that is a red flag. I should have read the reviews before, I signed up with this service. Also my therapist rushes me out of the session each time she told me that she uses 15 minutes of MY session time to complete paperwork which is very unheard of. I have to pay for that, so that is very unprofessional and stealing because you’re not billing the insurance the appropriate times that you are using with the client. You don’t use 15 minutes of the clients time to do paperwork and end the session before the hour is up. Also, if I’m paying out of my pocket, you would not use the last 15 minutes of My time to complete your paperwork for My session very inappropriate!! I will also be filing a dispute with my bank for the charges that soundermind has charge on my card and then they can bill the correct or a proper claim to my insurance and the adjustments will be made. I don’t need a follow up review response from you guys saying the same thing that you told everyone else. I will get my money back guarantee. Have a great day!!!!!

Everything is very easy and I like my therapist.

Finding a therapist was easy, with no hassle through the insurance company. I was able to choose another therapist because the first was not a fit. Scheduling is also easy without the need to go through the therapist.

This online application has many flaws. Starting with logging in, to inconsistent billing problems. I had 2 sessions one was billed correctly the 2nd one billed me $300.00 my co-pay is $180 as opposed to $34. Absolutely no billing department to talk to. Now, that I've read the reviews I see this is a ongoing issue with no resolve. Not one person has said if they've ever received the email as promised by the company after writing a bad review. Don't sign up with this company- There isn't a way to delete your credit card. They can keep your information and bill you for appointments not made.

I was in need of a psychiatrist after moving to a new city. I found Sondermind through my insurance portal and after speaking with the representative to get me started, things seemed to be looking good. I logged onto my account and had a list of 5 psychiatrist's (not a good starting list to pick from, I did call and request more but was only provided 2 more). I had messaged two psychiatrist's from the list. One never responded and the other one responded the night before the requested appointment at 8:30pm voicing my appointment was canceled. So now I am starting to regret picking Sondermind. I finally was able to get linked with a psychiatrist and had my first session. The psychiatrist hardly listened to what I had to say or my history of medications and it seemed as if they already knew from the start of the session what they had planned for me. Moving forward about 1 1/2 months being linked with Sondermind. I had a session scheduled but ended up testing positive for COVID and my wife and 2 kids also had the flu. I messaged my provider explaining that I would be unable to make the session and they pretty much voiced that I need to attend or I will be charged for a "no show". I HAD COVID and was sicker than ever. Welp guess what, I was charged a $100 late fee for not canceling 24hr or more before. I get that is the policy, but I feel that in certain circumstances that policy can be flexed. It is not like I had a history of "no shows" or canceling sessions, this was my first time. Another issue, my psychiatrist had prescribed me medications and my pharmacy reached out informing me that the provider had not sent in a refill request. I messaged my psychiatrist informing them of the issue and they said they did send in the request. I told my pharmacy that they said they did and the pharmacy said there is no request in the system. So, again I told my psychiatrist and they said yes he did send the request and asked me to then schedule another session. I asked my pharmacy to look again this time under any name that could be possibly used for me and guess what, my psychiatrist DID NOT SEND IN A REQUEST TO REFILL MY MENTAL HEALTH MEDICATIONS. So I asked my psychiatrist yet again about the refill and finally they sent in the request to refill my meds. So, after that I decided to leave my provider and Sondermind and take my business elsewhere.

Like others have said, the billing department is terrible. I absolutely love my therapist, but after repeated issues with the billing team, I had to end services. I was overcharged per my insurance and I have reached out several times just to get the same response, "insurance applied the charges to my deductible". Except they didn't actually bill my insurance until two months after they charged my credit card. This is the second time I have been burned by an online mental health provider. Never again! PS: Their website can't handle the online component for virtual visits either. All my sessions were choppy at best.

I am happy to have a therapist who understands me.