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SonderMind Reviews | Read Customer Reviews of sondermind.com

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Health & Medical
Mental Health
SonderMind

SonderMindReviews of sondermind.com

4.22,542 reviews
Mental Health

SonderMind4.2

Reviews2,542 About Contact

Overall score

4.2 out of 5

Great

Average of 2,542 reviews

Distribution

5★74%
4★4%
3★2%
2★3%
1★16%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(844) 843-7279
sondermind.com
[email protected]

About SonderMind

- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.

SonderMind (sondermind.com) has 2,542 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: sondermind.com
Website: sondermind.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 84% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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SonderMind reviews

2,542 approved reviews, newest moderated first

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charles K.
Mar 10, 2025
Pleased with Van Otto.
Pleased with Van Otto.
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Andrea's Soulful A.
Mar 8, 2025
DO NOT USE SONDERMIND! Sondermind lied, stole from my cc, Social worker was of NO benefit!
Charged my cc after they said they wouldn't. Social worker was no benefit to me at all! No billing number! Has not resolved charging my cc!!!
Report
Margie H.
Mar 8, 2025
Ease of getting appointment
The counselors are easy to talk to. They seem very knowledgeable about you situation
Report
Ramey G.
Mar 7, 2025
Therapist's Understanding
Therapist is very knowledgeable, understanding and hones, she seems to be very straightforward with the processes, practices and needs for me.
Response from SonderMindMar 7, 2025
Thank you, Ramey! We appreciate you taking the time to leave this review. We are so glad you're making progress with your SonderMind therapist!
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Jesse
Mar 5, 2025
Over Billed
We were over billed and still have not been refunded. It should not take a month to figure this out. How much were we charged - how much should we have been charged = refund. At this point, I feel like we were scammed.
Response from SonderMindMar 7, 2025
Hi Jesse, Thank you for bringing this to our attention. We're sorry to hear you had some frustrations with billing, and our team would be happy to look into this further. Please keep an eye out for an email from TrustPilot requesting the information associated with your SonderMind account so that we can look into this and do what we can to correct it. Best, SonderMind
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Jon
Mar 5, 2025
Nice counselor
The counselor is nice and helpful.
Response from SonderMindMar 7, 2025
Thank you, Jon! We appreciate you taking the time to leave this review. We are so glad you're making progress with your SonderMind therapist!
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Ellen
Mar 4, 2025
Too many surveys
I think you send these out way to often!
Response from SonderMindMar 7, 2025
Thanks for the feedback, Ellen. We'll be sure to share it with the appropriate team.
Report
Lara S.
Mar 2, 2025
My therapist was great but my…
My therapist was great but my experience with Sondermind as a company was horrible. They charged my insurance and then later charged me. The charges didn't come until months after my sessions so I didn't know that my insurance didn't end up covering all of it until I had had several sessions. The cost for one session through Sondermind is about $400 total. The cost to just go to the therapist directly is $80. I ended up paying quite a bit more. They are also almost impossible to get ahold of. I would not recommend Sondermind.
Response from SonderMindMar 4, 2025
Hi Lara, Thank you for bringing this to our attention. The final cost of an appointment is determined by many factors, and varies for everyone. We're sorry to hear you had some frustrations with billing, and our team would be happy to look into this further. Please keep an eye out for an email from TrustPilot requesting the information associated with your SonderMind account so that we can look into this and do what we can to correct it. Best, SonderMind
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