SonderMindReviews of sondermind.com

Never got to see a counselor. NOT ONE PERSON RESPONDED OR ANSWERED any of my 6-7 messages I sent them in over 2.5 weeks. NOT ONE. All the bad reviews are true that Sondermind never returns messages and you are all about money that the VA gives you. Sondermind, you all should be ashamed for ignoring potential clients. I have made phone calls too and the employee named Bella sent an email to a counselor who completely ignored me. What a way to make more people have depression and trauma for you not to answer one message. I called the VA and asked them to give me another counseling company. You have the worst customer service and you ignore veterans. Sondermind is run by lazy, stupid, demonic people.

This company quite frankly doesn't even deserve one star. I had care from 3 different therapists last year and they all seemed to be unfit to provide therapy services. It felt like more of a space for me to vent and then have them ask me if I felt "better"... There was not one therapist who asked me to dig deeper into things, and one even cared more about the drama between my family members than actually helping me cope with that drama. My last therapy session was in early November of 2024, and there were no outstanding balances on my account from any session, as the money got pulled from my bank account a few days after each session. These therapists were also ALL within network for my insurance. in April of 2025 I get emailed saying I am going to be charged over $500.00 for the total of the sessions because "something happened" with my insurance. I contacted my insurance and they assured me that all therapists I had were in network, and that everything seemed fine on their end. I"ve been trying since APRIL to get these charges removed as I've already paid my dues, and NOT ONE representative has been able to help me. My issue has been getting "escalated" for the last 3 months and I have not received ONE single email back, until yesterday when the payment they were charging me for was missed. Suddenly I got an email back within 2 hours, and still, they said nothing about handling my issue further. Also, when your issue is "escalated" it takes 14 business days to get handled, but regular emails get handled within 8 days. HUH???? I have threatened to take legal action, and I absolutely will be doing so if this company can't get their shit together and resolve my issue soon. If you are thinking of joining Sondermind, don't. It's a waste of money, time, energy, and effort. They care more about your dollars than actually providing you with the mental care that you may need. I"m shocked and utterly disgusted by this company of some of their therapists.

I can't connect but so far I love it

A tech savvy way to care for yourself!

Veteran with PTSD here. I inquired this company to get therapy and help. Therapist cancelled my first meeting. Second meeting the video won’t work. She says she was waiting for me to join the session. Mine said the same thing. Rescheduled and spoke to her through messages. No show on the third meeting. Will not respond to my messages. Even left my phone number. Terrible app. Terrible customer service. Moving on. Will not use them again. Be better…

My therapist was very friendly, easy to talk to and very helpful. I look forward to our next session.

Great experience so far I was a little nervous but quickly found a safe space to share. Found a perfect match to a great therapist first go of it so I'm very hopeful.

Ive been seeing Phyllis Cephas. But been unable to switch to her on my care team. I keep getting an error message when trying to replace my current therapist.