SonderMindReviews of sondermind.com

My Therapist listens to my concerns and allows me to speak about my issues. I feel heard and that makes my sessions wonderful.

The therapist is fine I checked with my ins. Company and Sondermind , which takes my insurance. HAD 2 APPTS. I am being charged full price and they are holding my Credit card hostage. You cannot contact billing except through a message. No matter what you say they send a robot message telling you to contact your ins. co. I already had done that and stated so in my message to them. They still after 3 weeks have not responded and are now charging me. So much for helping people. They are causing stress. I gave tried 3 times to contact them . They also have a high percentage of complaints with the BBB. STAY AWAY.

Billing is problematic. They confirm payments and copayments incorrectly and come back months later asking for payment.

Tommy was great but we struggled with the zoom platform and finally went to MS Teams - wasted almost half the session. Good to see each other in stress I suppose...

She is easy to talk to. She makes it easy to open up and get the things I need to get off my chest.

They will steal your money ! Steer clear

Two issues: Customer support does not work on weekends. I sent multiple requests and received pablum, unusable responses by email. No person ever contacted me. Technology used for video call broke up so frequently, the therapist finally gave up and changed to voice phone call.

I have nothing but positive things to say about my therapist — she has been excellent. However, the billing system is a completely different story. It’s extremely frustrating and poorly managed. There appear to be only two or three people handling billing, and the only way to contact them is via email — there’s no phone support. They claim they'll bill your insurance, but often fail to do so, and you can't remove your credit card from their system. As a result, they’ve charged me over $1,000 for sessions that should have been covered by my insurance, had the claims simply been submitted. When I reach out, I'm repeatedly told it takes 30–60 business days to process claims — which is inaccurate. When they were billing correctly in the past, it took about a week. The only way I was able to get immediate attention from billing was by filing a chargeback with my credit card company — which shows that they can be responsive when they choose to be. If you're having the same issues, I strongly recommend considering that route to get a prompt resolution. In addition, the platform itself has technical issues. My therapist and I have had recurring problems connecting, and the automated system frequently sends incorrect confirmations — I’ll schedule a session for Wednesday and receive a confirmation for Tuesday. The quality of care from my therapist is top-notch, but the administrative and technical side of this service desperately needs improvement. If my therapist left, so would I.