SonderReviews of sonder.com

Garbage. Once you're reviews hit 90 some percent bad, you know you are dealing with a scam. We've been looking for a refund since Covid and they are impossible to work with. AVOID.

Absolutely zero customer service, they won't reply to any emails or phone calls. I have a credit from a booking canceled due to covid, but their technology is terrible and won't let you use a credit to book a new stay, you MUST email or call, which they conveniently don't reply too. So assume any credit you get for a cancellation is a donation to Sonder.

BEWARE!!!! I wonder if the new investors are aware of these awful reviews. I reserved a space for 3 nights and arrived at 10pm. The code did not work and NO ONE REPLIED to my emails (2) texts (5) nor phone calls (3 - first 34 mins on hold, then 14, then 12). And yes, they boast about “24/7 customer support”. Forced to get another hotel at 10:30pm, single female traveler. Shame on you!!!! I’m telling everyone I know- including your investors personally. UPDATE (kind of). They emailed me a week later and asked if it was taken care of and mentioned a new “reservation system”. I said no, explained what happened, and another week later, STILL no reply!!

I had a HORRIBLE experience with Sonder. On move in day I pulled back the sheets to find yellow stains on the top sheet, along with specs of dirt and hairs throughout. It was DISGUSTING. I also found rotting food including cheerios on the floor, and even kids toys (like building blocks of some kind) under the bed. I tried contacting customer service but was put on hold for hours. Every time I emailed it would take several days to get back to me. Eventually they said that they would waive the cleaning fee, just to then charge me $50 after move out saying that the unit was left unclean (exactly how I found it). What's the point of the cleaning fee if they charge you for not leaving the place clean? Terrible customer service. Choose BlueGround if possible, it's much better.

They deserve no stars. Do not book with this company. They do not issue refunds even during Covid. My confirmation email was lacking in much detail, but for their cancellation "policy" all they offer is this message: "If you make a reservation through another site, please be aware they may have a stricter cancellation policy. Always make sure to check their policy before booking and reach out to them directly." They give no information about how THEY will not offer refunds, and their website is not at all helpful, which I wish I had noticed before (but I booked through Hotwire!) A rental company with such vague policies and information are probably a scam, and from what I see from other reviews you don't always get the damn apartment they show you at the time of booking. I had to find out through Hotwire that they will no issue refunds or cancellations. I feel foolish for having fallen for such an obvious scam.

TERRIBLE. I have never in my life had a worse experience with a business and have never experienced such atrocious customer service. The entire booking process took 24 frustrating hours, 3 credit cards / multiple declines and calls with my bank for wrong charges, multiple phone calls and texts, just to book a tiny overpriced apartment for a week stay. These people are morons and totally unhelpful or remorseful for their awful booking system and awful customer service and I’m ashamed that I still gave them my money for this entire hassle. I honestly don’t know how they’re still in business.

Similarly to what I have read elsewhere about Sonder, they gave me a totally different and clearly worse apartment than the one I had actually booked for a 10 day stay in DC. They also have very invasive and suspicious requirements to register with them, including demanding a picture of myself with my drivers license. The booking process was obviously a scam - they knew exactly what they were doing. They knowingly advertised a better unit than they actually had available.

Do not rent with this company. They have horrible customer service and will do whatever they can to steal from you. I've never dealt with a company that is this dishonest. They do not care about customer satisfaction. They refused a refund during Covid crisis. Told us we had to purchase a "voucher" if we wanted to try to re-book. We re-booked and then they moved us to an entirely different location. They refuse to provide any kind of refund. This company is a scam - do not book with them. Do not trust them. They should be out of business.