SonderReviews of sonder.com

I have never had the worse experience in my life with a hotel. I visited V Palm springs by Sonder and went with my two boys 10 and 11 for my 11yr bday. We wanted to extend our stay due to it being so hot and wanted to spend one more day in the pool. When I tried to reach out through the app the rep sent me a message with we will be not be able to extend your stay you should receive details though email, and ended the chat. I was so confused. Mind you at this moment there is no staff in this hotel to check in or out ect only cleaning crew, bar staff members and a security guard one night. So if help is needed, questions concerns it’s all through an app. When I checked my email the message I received will be below. I did not understand what could I have possibly have done with my husband and two boys throughout our stay that I would receive such email. The only incident and I say incident because to my husband it was an encounter due to him being the nicest man in the world he didn’t think nothing of it. One of the staff members rudely ask my husband and kids to leave the pool due to it being passed midnight. Mind you this was the first time being asked my husband said ok np he was in the middle of playing with our boys. He told the kids ok let’s finish up and go the gentleman came back again with a security guard and said now get out! They were both so rude and even then my husband was not disrespectful but was stern about the response and said I heard you I will be out Its Father’s Day and we were playing. Now I am not one to really complain, be picky I mean we saw so many things in that hotel but again we are a family that minds their business unless it’s a danger sItuation. We wanted to enjoy the 110 weather by the pool so to receive such email without an explanation, I was so disappointed, and upset by the service Sonder provided. They did not take time to ask or explain what exactly did we do wrong to be denied and extended stay. Just because one of your rude staff members/security guard decided to be a jerk with my family he decided to act unprofessional and black list us? Btw we checked the next day if there where ppl in the pool after midnight and yup there was. And no staff member/security guard to say anything. So I know the consistency is not there and this was very unfair. Hi Wendy, I’m sorry, we won’t be able to accept an extension on your current booking. Here’s why and what we’ll do. At Sonder, we take a very cautious and secure approach to the bookings we accept out of respect for all of our guests, employees, neighbors, and partners. Due to your behaviour during your stay, your reservation was reviewed extensively and we won't be able to extend past your current check-out. Please note that this decision is final. Regards, The Sonder Team

I booked an apartment for My birthday weekend with my boyfriend, special request box we wrote “birthday” somehow that turned into that we was having a “ party” at the apartment and it got cancelled, whole service was very poor asked for non stop ID & questions throughout booking for them to cancel. assuming your customers behaviour before they step inside the building really isn’t the way to run a business. DISGRACE.

I cancelled my Sonder reservation in April 2020. It is now June 2021, and I still don’t have my refund. I’ve contacted customer service 1/2 dozen times or more. I have been told a refund is coming, but it never does. Do not use this company if there is any chance you may have to cancel your reservation. You’ll never get your money back.

Absolutely horrible customer service. Our stay had to be cancelled due to a natural disaster, an actual declaration of a state of emergency and tropical cyclone and yet Sonder STILL refused to send the full refund. “Not within the 14 day window” they said. How am I supposed to cancel 14 days ahead of time when it’s a natural disaster? Absolutely a joke of a company. Save your time and effort this place is a joke and they have absolutely no respect for their prospective customers. They will be nice and give you the run around but will do everything not to give you your money back. It has gotten to the point that I will likely have to get legal representation involved. Shame on you, Sonder. Pathetic.

Giving them 1 star was too much credit! SONDER is the WORSE place on earth you stay with. Sure it looks pretty but when you have a big problem, like the fact that I paid over 1000 to stay 20 yards away from a construction site that wakes you up at 5:00 on your vacation mornings, and then spending at least 2 hours of my so called vacation days trying to get it solved but NEVER able to talk to ANYONE who can actually solve anything. ITS BEYOND FRUSTRATING and NOW THEY HAVE PUSHED ME TO SEEK LEGAL ADVICE. DO NOT WASTE YOUR TIME OR MONEY FROM THIS HELL HOLE. U WILL REGRET IT!

Although precipitated by some (lack of information) communication hiccups associated with checking in for a recent stay, I have had consistently great experience with Sonder customer service. In fact, Sonder’s Operations Manager recently followed up with me to let me know they assessed the property in light of my concerns and have implemented changes so other guests do not experience the same difficulty.

Don’t do it! You can likely find a good hotel WITH a staff on site for a cheaper/comparable rate. I booked a Sonder room in San Francisco, then changed my mind and cancelled the same day. It’s been almost 3 weeks and I still haven’t gotten my money back despite their 24-hour cancellation policy and customer service team’s repeat apologies. Unlike a hotel, Sonder instantly charges you the full amount of your stay upon booking. So you’d better be 100% sure you want to stay there. If this is “the future of hospitality,” then the future looks quite bleak.

I had booked with Sonder in the UK for a two day trip, attracted by the nice but no trills room and low prices. After booking, I was told to complete a profile before checking in. Unusual, but virtually everything requires an account these days, so sure. The first requirement was a scan of a government ID - a bit over the top, but not overly concerning. After this, I was told to enable webcam access on my device so that they can take a number of photos of my face, and to give some third party permission to analyse my biometric data. I struggle to communicate how insane this is without seeming hyperbolic. This is a hotel. A HOTEL. Under what reasonable circumstances would a hotel want to be analysing my biometric data? Why in the world would I sign over my data to be analysed, just to sleep in a room which I've paid for? A completely invasive and tone-deaf policy that lead to me instantly cancelling my reservation, and noting down Sonder as a company to never use again under any circumstances. Avoid, avoid, avoid.