SonderReviews of sonder.com

Disgusting company that take your money and run.

WOW !!!!! These FOLKS ARE SUPER SUPER DUPER RACIAL PROFILERS !!!! PLEASE IF U EVER MADE A MISTAKE IN YOUR CHILDHOOD PASS AND YOUR BLACK !? DONT EVEN BOTHER they ARE GOING TO DENY U AND ITS FINAL WITH NO SUPERVISOR TO TALK TO OR ANY ANSWERS FOR YOUR YOU TRIP BEING CANCELED DUE TO RACISM!!! AFTEE BOOKING not 1 BUT 2 STAYS IN ONE DAY THIS IS WHAT I HAD TO DEAL WITH ON TOP OF MY HOUSE CATCHING FIRE !! THEY WALKED ME THRU THE WHOLE PROCESS OVER THE PHONE AND I WAS GOOD TO GO UNTIL THEY WANTED TO SEE MY SKIN!! AND AFTER THAT I RECEIVED YOUR STAYS IS CANCELED WITH NO EXPLANATION??? CRAZY WORLD WE LIVE IN TODAY AND THEY FOLKS AT THIS COOPERATION DONT MAKE IT NONE BETTER!!!!!! I AM TAKING THIS TO THE FURTHEST FURTHER EXTREME FOR ANSWERS !! Just BECAUSE IM BLACK AND MADE A FEW MISTAKES IN MY YOUNG DAYS DONT MEAN IM UNDER NOR UN EDUCATED!! YALL WILL BE HEARING FROM MY LAWYER. AND I WANT THIS TO BE HEARD ON THE RADIO ..NEWS where ever I can get THE JUSTIFICATION SO THIS WONT HAPPENED TO NOBODY ELSE I PROMISE IM GOING HARD FOR THIS ONE THEY DID RASICM TO THE WRONG WRONG BLACK GIRL!!

Customer service truly awful. Our room was very noisy from mechanical devices….pumps and motors and garbage compactors. We were told to use EARPLUGS and they REFUSED to help.

Stayed at Sonder Max in Minneapolis/St Paul. Room was nice enough. Parking was a joke. The instructions I was given was to park in the parking garage. Parking garage door was closed though and the code did not open it. Called the customer service guy who told me to park in the parking garage. Can’t get in there I told him. I drove around the block a dozen times while on the phone with him. Eventually I was able to follow someone else in and parked where he told me to. The next day I left and came back and had the same problem. Spent another 40 minutes on the phone with a lady who eventually said that I’m not supposed to park in the garage despite everything I’d been given saying I was supposed to, I was supposed to park in a lot across the street with a big sign saying permit parking only and had no apparent connection to the hotel. I did find a few spots hidden in the back of the lot marked Sonder. It just took two hours on the phone to get the right info. Incredibly frustrating. Then you have to enter codes five times to get to your room. Fortunately the college students living there were more than willing to let you in so you didn’t always have to drop everything you were carrying to enter the code. The stay was decent the customer service was absolutely awful.

Never ever book with them. Checked in Rome apt, circuit breaker is switching off every hour and I have ro go 1st floor to turn on electricity. Hot water finished when was taking bath, support told that I need to wait until it will autorefill. Horrible experince.

Have stayed with Sonder at vista cay block 4000 apt 103. When we got there thought not bad but seven thousand pounds for four weeks high. First night just passed out so tired, but then second night we heard loads of rushing water on and off then banging above dragging, so txt Sonder they said they would look into it, then they came down and took a look, every night onwards noise dryers on vibration bath water shower could gets everything. After two weeks they said they would move us above, got packed and then no apt was much smaller, why didn’t they check first, they gave us five hundred dollars but that was nothing compared to what we have been through. Think first before renting

I don't even know where to begin.... 1) Checking in with the light up key pad is a nightmare. It is so hard to figure out how to illuminate the keypad in order to input the code. I literally tried for 10 minutes straight before I was able to enter my apartment. Not a good start. 2) The apartment was not cleaned to basic standards. There were hairs on the pillowcases, bed, bathroom floor, kitchen floor, living room couches, etc.. There was a hair tie and bolt in the living room. Bedroom nightstand was sticky and had hairs stuck in it. The apartment smelled like someone had just finished cooking dinner when we checked in. 3) Wifi is NOT high speed. It is so slow and I can't work and connect to meetings because I keep getting dropped.Even on my phone, it takes a while to load basic internet. 4) What you book online through airbnb is NOT the apartment that you end up getting. It is different (picture are completely different) I will never book with this company again. Lesson learned.

I would give zero stars if I could. Worst customer service ever. The rep I spoke with must have been in a basement 15 feet from the phone on speaker. I had no heat and she actually said, “I realize people need heat so we should work on that.” I was in MN in the winter.