SonderReviews of sonder.com

I have rented from directly from Sonder twice in London and now my last time in San Antonio at the Medical Center. My stays in London were absolutely amazing and that is why I decided to use the service for San Antonio where my two sons would be competing for ten days in a national diving competition at the Natatorium there. We requested a one hour early check in and paid the fee with little problem but when we opened the door to our unit we instantly were hit with the smell of stale cigarette smoke, then we noticed the apartment looked nothing like the photos on the website, the paint was chipping, the walls and doors were all dinged up and filthy, and the bath tubs were absolutely disgusting, there was mold and mildew in all the caulking that was peeling away from the walls, both of the pools on site were broken also and maintenance had no idea of a timeline as to when they would be fixed. I called sonder and they had no other property to put my family in and zero solution for my family for the next ten days. My wife called back ten minutes later and said we wanted a refund and were checking out within one hour of checking in and explained our circumstances but once again hit a wall with Sounder’s customer support who said they would contact us in 24-48 hours. Nobody in our family could stay in that unsanitary room so we left in one hour and were forced to check into a one bedroom Marriott at our own expense for the next ten days. We are still trying to communicate with sonder but have had no luck so I have reported them as fraud to my credit card, the agent completely agreed. I am also going to report them to the Massachusetts Attorney General for fraud when I get home. This has been a horrible experience.

I visited Sonder Le Frochot booking through the sonder app. Everything went fine. It is a hotel with nice on-site staff (english/french). The room was as advertised and really nice. We had room 21 on the street side. Little noise, possibly on saturday night you might have noise from people going out. But no issue sunday to wednesday. Airco works well which is good with this heatwave. The trustpilot reviews scared me a bit, but booking.com and google reviews for this specific location are really good. It seems Sonder has issues with some locations and possibly through airbnb. I would just crosscheck the location with other review websites and also if its a hotel probably it is better than random location. Also used the app chat to confirm my booking which they did. Probably contact w CS is unhelpful when you have a special case as some people described below. I don't necessarily expect a better experience through other platforms though. You could book this also through booking for a bit more and get better cancellation policy. The app works really smooth. The mentioned passport/id check is a bit elaborate but any hotel has to keep some record of this. Would rather have them also allow covering up certain parts of ID so it can not be reused in fraud as someone mentions in a review. But its not like most hotels/platforms follow this (mandatory) rule yet. All in all would reuse Sonder, but with slight caution still. And possibly would book somewhere else if it has better cancellation/rescheduling policy.

Stayed at The Tidewater in Philly. The apartment was nice but the first bad sign was the two packages of Sonder branded ear plugs on the night stand. The bedroom was right next to the roof deck that people come in and out of all day and slam the door over and over and move chairs around. That results in tons of noise in the bedroom. I thought “ok whatever I’ll go out on the private deck” that my unit had. It was very nice the first couple days and nights. Sunday came and at check in time a large group arrived in the next unit over. They were very loud. They also setup a PA system playing loud music. There is only a wooden fence separating their deck from mine. So sitting on my deck is like being right in the middle of their party. Is it the end of the world? No, but I came here to relax by myself and get some work done. I can do that at a hotel with a lot less of this kind annoyance. I won’t be back.

Booked an apartment in Chicago 8 months in advance and 2 days before arrival booking was cancelled with no explanation. They had changed our reservation already to a different apartment without even consulting with us. No help from call centre other than to say they are heart broken not much good to me, had to pay extra $600 for alternative accommodation due to the short notice. Told to expect refund in 10 days so starting my trip down $1800.AVOID

Whatever you do make sure that weather won’t be the reason you have to cancel because the host won’t help or answer the Airbnb when they were trying up get partial refund or reschedule the stay and no response. It’s that time of the year so hopefully a storm doesn’t interfere because this company is very inconsiderate and you will waste your money.

They have stolen our credit card details and there are now fraudulent payments being made abroad! Please avoid this scam

Honestly, f*** Sonder. We booked through Airbnb, and it so happens to be a place with Sonder. Our flights to Nashville were cancelled, and all other flights have tripled in price FAR beyond our budget. Our trip is over TWO MONTHS AWAY. We paid a $1000 deposit, and they are willing to give us $180 back. They make us pay the cleaning fee and the taxes STILL. This is how you treat customers? You will absolutely be able to sell the weekend again, it is TWO MONTHS AWAY. I will be choosing to stay in hotels from now on. This was supposed to be our first trip after the pandemic, and now we've already lost $1000. Money hungry companies that don't give a flying f*** about struggling families. I could see if we cancelled last minute, but two f******* months? Give me a god damn break.

Would give them less than one star if it were possible, had my room booked since March 15 for a weekend in July and a week before the check in they canceled my reservation. The email they sent didn’t specify as to why they canceled just that the decision was final.