SonderReviews of sonder.com

Terrible Terrible terrible in every way.

Terrible, was getting contradicting prices, offered discounts and then not. After 5 hours of confusion and trouble we decided to cancel and go with another company. Sonder out sources calls to the Phillipines where no one can process payment or understand any question about the hotel. Worst experience booking a week accommodations. Never again!

These people send their security team Friday to harassed my daughter.… she had panic attack last night and wanted to hurt herself as result of their team cruelty. She’s 12 battling anxiety and depression for the last 4 years. No one from Sonder has yet reached out to us.

Cela fait 4 jours qu'on doit me rappeler en français mais aucune nouvelles. J'ai rappelé depuis une dizaine de fois et perdu 4h de mon temps pour avoir des gens qui parlent que Anglais et qui ne font aucun effort. De plus j'avais reçu un email avec un code de 50 dollars qui ne marche pas....

The sonder app (which they want you to Download) has a ton of glitches that make it difficult to speak to someone. including one that doesn't send you notifications when you receive a message which leads to you missing the opportunity to speak to customer service representatives. We were given the wrong username for their wifi on their welcome card but was easily able to find it on the sonder app The Roku froze a lot. The Airbnb looked nothing like the pictures. Two of the outlets on the wall were loose. The mirror in the bathroom was also loose. The dryer after many uses can still leave clothes wet. Some of the Utensils and pots were extremely dirty All the outlets and most of the power went out. We were left without power for over an hour. Took 40 minutes for sonder to respond to my urgent message about the power going out. We were told that the reason why the light went out was because of our ONE laptop charger. Additionally, I had first thought to get help for the electricity issue via the app, however, they called me due to a previous concern. I had to SPECIFY to the representative that we needed someone to come because all our electronics were dying and we would not be able to contact them if this were to continue. Only then did they expedite our request. But also responded to our initial request via chat and sent someone over THE NEXT DAY. This leads me to believe that there is no communication between them. The toilet seat was loose. Check-in early? Pay a fee somewhere around 25 dollars. Even after you pay you aren't guaranteed early check-in. They will tell you the day BEFORE check-in. Which doesn't make any sense if you think about the customer. The policy was made with little consideration for the customer. The air duct makes loud noises throughout the day that will scare you. The bed had broken wooden planks and when we contacted them about it they offered to come to check it out, but we were too busy unfortunately to wait for them. We were compensated for this though. We had the great idea of just sleeping on the pull-out bed of the couch. Unfortunately, the metal bar was bent. We contacted them yet again. They offered NO RESOLUTION AT ALL! They just apologized and said that the team will investigate after our stay. We received 3 noise complaints although we were just talking in our normal voices (there were only 2 of us) and the TV was not even on 50 (keep in mind the TV's speaker isn't even very loud). We were sent an email for the third noise complaint actually threatening to keep our direct deposit? This is what was said: "We’ve received a report of excessive noise from your Sonder, and we’re reaching out to remind you to keep noise levels reasonable during quiet hours. We want to prevent an escalated situation where your security deposit is withheld and give everyone a chance to quiet down. Thank you for your understanding. We appreciate it. Best, Jenny D. The Sonder Team" We never gave a deposit (IM GLAD WE DIDNT).  after reading reviews on yelp, Google, Trustpilot, etc... it was clear that they have the habit of taking people's deposits and were often referred to as a "scam". The reason why they thought we were being loud is that they have a noise detection device (which they make clear in their policies) that detects the noise level of your unit. The only problem with this Is that it was RIGHT BEHIND THE TV... Why?   Overall this place is okay, has great security features, is fairly priced, and has great potential. But all these issues and inconveniences overshadow any potential this space had for us. It sucks that I'm giving this place a 1/5  because I really wanted to like it and gave it chance after chance. All this happened In the span of only 3 nights. I'm glad we didn't stay longer.

Heinous and elaborate check in process that is an obvious attempt to sell a ton of data, including 360 degrees view of your face which is mandatory… insanely creepy and 1984 style. All that to smooth the check in process but the check in otherwise is exactly like a normal hotel so it is just a pain for nothing. So if a person still needs to look at my ID why the face pictures?? Invasive and buggy

Sonder is a scammed Zoranda property manager discriminate against blacks from other countries. Today she shoved out of her office and slammed the door

I wish there is an option for "no star"! Have stayed numerous times at various Sonder location and had no issues. This time, my father in law died and we had to cancel the trip. Despite submitting the death certificate, Sonder wouldn't return our money! Every other airlines and hotels refunded but Sonder continues to give us nightmares.... while we are grieving!!! Horrible company when you actually ask for customer service. A good company will come through but a bad company will keep you stuck with them.