Soma IntimatesReviews of soma.com

My daughter and I both purchased clothing from Soma Intimates around Christmas and have been loyal customers who spend a significant amount in this store. Unfortunately, due to a serious illness and a death in our family, we were unable to return within their 60-day window to exchange items for the correct size. When we finally returned, we weren’t asking for a refund—just a simple exchange for a better fit. Despite explaining the circumstances, the store offered absolutely no flexibility or support. No exchange, no store credit—nothing. Given our history as repeat customers, this lack of compassion and basic customer service was incredibly disappointing. Life happens, and a company that values its customers should be willing to work with them, especially in situations like this. Sadly, this experience has completely changed my view of Soma. I will not be returning.

I received my box this morning that was shipped with free shipping through USPS. My box was severely ripped and gapping open on two of the four sides and the top tape was so minimal on the box to where it was gapping open and not sealing the box from the top at all. Based on these issues there were 3 large areas open and it was surprising that the items inside were still there. They were filthy and covered with black shipping dust that you normally see on the outside of boxes. I am thoroughly disgusted. This type of handling of the merchandise I ordered from Soma is totally unacceptable. I expected much higher standards coming from this store. Not sure I will ever be ordering again and very lucky that none of my items fell out of the box with the size of the holes that were on my box. I sent photos to document this delivery to an email provided through their customer chat and would love to include the photos on here but this site is not allowing me to post photos. 🫤

They sent the wrong color twice and each time I had to pay $7 to return the wrong item! When I called customer service, I was told "tough!" Will NEVER shop here again. I do not recommend this store/online.

If I could use a negative star rating I would. There 3 week refund policy is ridiculous.

I ordered bras for my wife last September and they say they delivered it. I received nothing. I reached out to them and they said they would redeliver. Once again nothing even though they said it was delivered. Some weird delivery service. I reached out once again and they promised to reimburse me. It's been over 6 months now and every email I get from them is a general response. To this day I'm out of the items along with the money.

I’ve been wearing Soma pajamas 10 yrs and their pajama pants when I couldn’t find pajamas I liked. I’m through with Soma. I bought 2 Soma pajama pants, the material is cheap and there wasn’t a tie for the waist. I’m a size small and since the waist tie is missing the pants don’t fit. Bye Bye Soma!!!

I reached out to the store and then to customer service after buying a set of Soma 24/7 modal athleisure wear. I have had it 1 month, worn it and washed it 3 times. The fabric is pilling and of poor quality. For the price it should be much better. Soma wants to offer me $25.00 when I paid over $100.00, on sale. They should do better, by using better quality and standing behind what they sell.

Went On Monday, March 2 2026 with Dr. Isabel Gonzalez Fernandez, Rude person , unprofessional treatment to patient, most be removed of the company . She shows no experienced and knowledge, very poor medical skills. Medicos con muy bajo nivel professional, Dr Isabel Gonzalez Fernandez , ruda, no presta atencion al paciente, nivel medico muy pobre , debe ser removida de la empresa .