Solutionbased Reviews | Read Customer Reviews of solutionbased.com

Solutionbased Reviews | Read Customer Reviews of solutionbased.com

Solutionbased reviews

269 approved reviews, newest moderated first

Kimberly E.
Sep 7, 2025
I guess I will give a five star as soon…
I guess I will give a five star as soon as my money is reimbursed from the part I ordered incorrectly…ordered the correct part and have returned the incorrect part…waiting for my refund on the incorrect part. So far so good…
Response from SolutionbasedSep 18, 2025
Thank you for your review! We’ve already processed your refund for the returned part, and you should see it reflected shortly. We’re glad you were able to get the correct part, and we appreciate your patience and support. If you need anything else, our team is always here to help.
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D C.
Aug 16, 2025
Customer Service
Customer Service - was most helpfull Easy to Assemble
Response from SolutionbasedAug 18, 2025
Thanks for the review and feedback.
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Kate B.
Aug 12, 2025
The chair has been used twice so far
The chair has been used twice so far. The arms and seat cushion are installed. 89 yo with transfer challenges says "I feel so safe and secure when I am sitting in it and transferring into it". So far the PT and OT therapists that have seen the chair took pictures and will be recommending the chair. That is a huge compliment to the thoughtfulness and function of this chair. Thank you!
Response from SolutionbasedAug 23, 2025
Thank you so much for sharing this wonderful feedback. We’re delighted to hear that the ShowerGlyde is already making transfers feel safe and secure, and that therapists are recognizing its value as well. Knowing it’s bringing confidence and comfort is exactly why we do what we do. Please don’t hesitate to reach out if you ever need support—we’re here to help!
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Duane D.
Jul 21, 2025
The corrective seat was ordered.
I was wrong. I ordered the wrong seat. Everything was perfect and I have no complaints about them. They showed me where I was wrong and took ALL the corrective steps to fix MY screwup.
Response from SolutionbasedJul 21, 2025
Thank you for your feedback. We reviewed your order and it appears that a replacement standard seat was ordered rather than the padded (soft) seat. We’re happy to process a refund so you can purchase the correct item. Please reach out to our team and we’ll guide you through the return and refund process. We appreciate your understanding and are here to help if you need further assistance.
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B. D.
Jul 20, 2025
Simplify Shower Time
The first time I called the Solutionbased company the lady I spoke with was so nice and helpful. She arranged for a technician to call me to help with decisions on the shower glide product. I believe the technician’s name was Clay. He was so professional and helpful with information about the different products. I received the Showerglide within a few days. It was relatively easy to assemble. The Showerglide prevents my patient from having to step over a ledge to get into the shower. It is very sturdy and convenient to use. This makes taking a shower so much safer. I am very thankful to have this product for my patients safety.
Response from SolutionbasedJul 21, 2025
Thank you so much for your thoughtful review! We're glad to hear your experience with our team—from your first call to working with Clay—was helpful and professional. It’s great to know that the ShowerGlyde is making a meaningful difference in your patient’s safety and daily routine. That’s exactly why we do what we do. If you ever need anything or have questions down the road, we're just a call away. Thank you again for trusting SolutionBased!
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Steve D.
Jul 15, 2025
Good service and fast delivery
SB helped me find the right pan to order for our rolling commode chair and ordering it was simple; we received it quickly and are very satisfied.
Response from SolutionbasedJul 21, 2025
Thank you for the great feedback! We're happy we could help you find the right pan and make the ordering process smooth and easy. Glad to hear it arrived quickly and you're satisfied with everything. Don’t hesitate to reach out if you ever need anything else!
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LORENZA CECILIA CARRERA DE L.
Jul 13, 2025
Very simple and precise website to use
Very simple and precise website to use. Delivery was on time. All 👍
Response from SolutionbasedJul 21, 2025
Thank you for the kind words! We're glad you found the website easy to use and that everything arrived on time. Appreciate the 👍—we’re here if you ever need anything else!
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Consumer N.
Jun 10, 2025
Mom loves her new SB3 chair with the…
Mom loves her new SB3 chair with the ROHI cushion.
Response from SolutionbasedJun 12, 2025
That’s wonderful to hear! We're so glad your mom is enjoying the SB3T with the ROHO cushion. Thanks for sharing!
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