Solstice SunglassesReviews of solsticesunglasses.com

Response from Solstice SunglassesJul 16, 2026

Hi, Thank you for your feedback, and we're sorry for the confusion. After reviewing your order, we can confirm that your order was not canceled. It is currently in transit and on its way to you. If there was something that led you to believe your order had been canceled, we'd be happy to look into it and clarify what happened. Please feel free to reach out to our Customer Support team anytime, and we'll be glad to assist you. Thank you for choosing Solstice Sunglasses, and we hope you enjoy your glasses!

Response from Solstice SunglassesJul 20, 2026

Hi jiwoo, Thank you for your review. We checked your order and can confirm that it has already shipped and is currently in transit to you. Since our fulfillment center is located farther from your delivery address, transit may take a little longer than usual. A shipping confirmation email with your tracking information was sent to you, so you can follow your package's progress. If you don't see the email, please check your spam or junk folder. Your order is on its way, and we expect it to arrive shortly. Thank you for your patience!

Response from Solstice SunglassesJul 20, 2026

Hi, Thank you for your feedback. We're sorry to hear about your experience. At this time, we are unable to locate an order matching the information available. We'd be happy to look into this for you if you could contact our Customer Care Team and provide your order number or the email address used to place the order. Once we have that information, we'll investigate the status of your order and do everything we can to assist you. Thank you.

Response from Solstice SunglassesJul 20, 2026

Hi Erine, Thank you for taking the time to share your feedback. We're sorry to hear that the sunglasses were uncomfortable and that you were disappointed with the return fee. Our $15 return label fee is part of our standard return policy, and we understand that it may not have met your expectations. We appreciate your comments, as customer feedback helps us evaluate and improve the overall shopping experience. We're sorry we weren't able to provide the experience you were hoping for, and we thank you for giving us the opportunity to serve you.