Bill C.
Service & Customer relations…
This review is about service and customer relations. When Sole headquarters and Dyaco, their UK rep would not help with the need for a spare part, I reached out to other potential suppliers. Sole Fitness Parts, responded immediately in an extremely supportive manner. They were unable to supply the part for various reasons but they did try and I am impressed with their service and attitude to customers. If I was in the US, I would certainly put them on my list of potential suppliers.
Response from SOLE FITNESS PARTSSep 25, 2024
Thank you so much for your kind review! We are sorry to hear that the dealer near you has been less than helpful. We are also sorry we were unable to assist you getting a part, but for numerous reasons we are very much aware why we would have been unable to. We wish you the best in your journey for fixing up your unit!