SOLE FITNESS PARTSReviews of solefitnessparts.com

Easy to order. Quick delivery!

Ok, I've been asked to update my review. I'm doing so in fairness to the company but to also try and help people avoid the confusing situation I found myself in when the brake cable on my Sole E55 broke. Without realizing it I ended up working with two different companies: Sole Fitness and also Sole Fitness Parts, which is, as I understand it, a whole different company altogether. Sole Fitness are the ones who refused (in email) to help me at all until I could prove to them that I had bought the machine, which is weird. I had registered the machine online when I bought it (and had the date of registration) but they kept insisting that they didn't have my registration and that they wouldn't do anything until I furnished them with proof of purchase. Double weird because I wasn't asking for a repair under warranty, I just wanted information on repairing the machine myself. Here's a quote from their email: "To finalize your warranty registration and move forward with your repair request, we do still require a copy of your proof of purchase. Once we have this, we will be able to proceed with assisting you further with your Sole E55." Without realizing the difference I ended up ordering the part from Sole Fitness Parts. They provided the part I ordered and they did it quickly. My only gripe with them is that when I asked them to make sure I was ordering the right part I get this whole "it's complicated" answer. I could accept that except for the fact that I had included a photo of the flywheel and cable in my email, so I ding them for making it unnecessarily complicated. Still, I'll add a star to my review because they got the part to me quickly, it was the right part, and they were nice about pointing out I had mixed up two different companies. To make it really confusing, when I received the part I called the company and asked them a question about the installation and the service guy was great, giving me specific information without any hassle. When I now realized is that I had called Sole Fitness's service department. Confusing, isn't it? ********************************(below is the original review): If you call and talk to their service department you'll almost certainly get someone who's great and can give you common sense advice. However, if you email them it's a different story. Two odd things. First, I emailed them the model and serial number of my elliptical and asked them what is the part number I needed to order for a specific part (the cable for the brake); I included a photo. The response was along the lines of "it's complicated...". Seriously? So I figured it out on my own and ordered the part, installed it and everything works (after I called and actually talked to someone in the service department; great guy). Then I started getting emails telling me that they couldn't tell me the part number until I provided them with proof of purchase! The machine is four years old so it's not like I was trying to get warranty work done. I did provide them with the specific date I had registered the machine online with them but received an email that this wasn't good enough, I had to send them proof of my purchase. Just to be told which part to order and pay for myself????? How weird is this? Again, I had already ordered, received and installed the part so I just ignored the email. This company has issues.

Customer service was very helpful in finding the correct replacement part.

Ordered the resistance gear motor after ordering a power switch assembly form this site which got my sole E35 elliptical to power on again. Upon installing the motor gear, the motor error message has disappeared from the console display and is functioning like NEW!!! Thank you!!!!

Quick shipping! Easy to find the parts that I needed.

Easy ordering, amazing and fast response and help, fast shipping

Quick service

The experience was good. Shipment came quickly. I purchased a new walking belt for my F63 treadmill. So far (20 hours), the quality seems to be excellent. The fit to the treadmill seems good and it tracks perfect on the machine.