Sola Wood FlowersReviews of solawoodflowers.com

I ordered flowers for my wedding based on the color and appearance of the “Beauticious” flower included in a Sola Wood Flowers sampler. What arrived in my wedding order was materially different—much darker and more saturated than the sample I relied on. Instead of resolving an obvious product discrepancy, customer service dragged me through repeated back-and-forth messages and asked for the same photos multiple times, even though I had already provided clear comparisons showing the difference-- literally matching the discrepancy against pantone swatches. They refused to offer a reasonable refund or replacement and repeatedly minimized what the photos plainly showed. The entire interaction left me feeling gaslit, as though I was being unreasonable for expecting the product I ordered to match the company’s own sample. Wedding purchases are time-sensitive and emotionally important. I expected basic accountability and a fair solution, not delays, repetition, and dismissal. Based on both the incorrect order and the way customer service handled it, I cannot recommend this company.

I'm so disappointed and overwhelmed! The colors I chose are not what shows in the color chart so I'm buying spray paint to re-do some of the flowers in the PREMADE arch and ordering pampas grass to add to the back side. On the bouquets I made the mistake and hit DIY. THAT a hot mess and unless you plan on handing the job over to a professional its going to take you forever!! I'm literally on Etsy RIGHT now ordering my bridal and bridesmaids bouquets. The picture of the premade arch is below - I didnt even worry about taking pics of the stuff they sent for me to make the bouquets - just imaging going into Hobby Lobby BLIND.

They will delay your order so you have to pay another $164 expedited fee! I paid over $600 for undyed flowers that will not arrive in over a month in time for a wedding! They were not even in process until I asked for an update which happened the same day, oddly enough you can’t cancel an order if it is already in process but you can pay an extra $164 if you want your order in time for your event!

I placed my order on July 15, 2026 for DIY flowers because my wedding was approaching. According to the company's website, non-custom DIY orders are processed within 3 to 5 business days. Unfortunately, that did not happen. After my order still hadn't shipped, I emailed customer service on July 24 asking for an update, as the website showed no tracking information. I also explained that my wedding was on August 5. They assured me that my order would arrive in time for my wedding. It didn't. A shipping label wasn't even created until July 30, with an estimated delivery date of August 12, a full week after my wedding. These were DIY flowers, meaning I still needed time to dye, assemble, and create a bridal bouquet, one boutonnière, and two corsages. By the time the label was created, it was already impossible for me to use these flowers for the purpose they were purchased. As of writing this review, I still have not received my order, so I cannot comment on the quality of the products themselves. However, based on the shipping delays, failure to meet the advertised processing times, and assurances that ultimately proved false, I can only give this company 1 out of 5 stars. If you choose to order from this company, I would strongly recommend allowing months, not weeks, before you need your flowers. Do not rely on the processing times advertised on their website if your event has a firm deadline.

Short version: Company advertises guarantees but doesn’t honor them. Colors are different from what you actually get and some flowers may be sent damaged. Customer service does reply within 24 hours, but cookie cutter replies. More Details: Other reviewers are accurate in saying deliveries are not shipping in the guaranteed time (and the business won’t work with you for refunds or do anything to make anything wrong right). They created a shipping label on the day it was supposed to ship so they could get around having to pay for my order as they said they’re not responsible for shipping but usps was still waiting for the package for several days after it supposedly shipped. If you choose to order from them do so 6 months+ in advance so if you are one of the few who does get the replacement option you’ll have time to send it back and get your replacement before it’s needed. Customer service has improved in sending responses quickly, though they’re all fluff responses that explain why they can’t refund or replace items with a closing line of “We’re here for you”. They’re there but that’s it. Not helpful. My flowers came with one chipped and it had to be packed and sent that way as the missing chip wasn’t in the box. There were other minor issues with the bouquet I ordered but the biggest disappointment besides their failure to honor their guarantees was the burgundy color they sent was more of a dusty rose. Overall a disappointment. If you have a picture in your mind of what you want the flowers to look like, best not to order from here unless you want to be disappointed.

Ordered a sample set and decided to purchase a set for wedding. Selected the color enhanced option, was not impressed with order. It arrived over a month later and was crammed in box. Boutonniere’s were in a bag crammed on top leaving one broken. Bouquet was very dull and even brown compared to non color enhanced sample flowers. After reaching out to customer service was told they couldn’t do anything to make it right or return for refund.

NO REFUNDS! NO RETURNS! NO LIVE SPOKESPERSON! Took 15 days from time of order to time of delivery. Can't cancel and can't return.

Unresponsive and unhelpful customer service. Expect shipping delays and policies that are unfavorable. Please don’t be misled by the influencer ads on social media (Instagram). I was distraught the 2 weeks leading to my wedding since they would not deliver the flowers. Instead I bought a (much) cheaper bouquet from Amazon which was pretty enough.